Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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That's strange! If you could, can you try another browser and/or device to see if that helps? I'd also suggest clearing your cache and cookies. ^BT
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We'd be happy to take a look! Have you tried any troubleshooting so far such as checking your connection or reinstalling the game? Also, what platform are you playing on? ^LK
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Hmm, it doesn't look like we're seeing widespread bug reports of this. Can I ask if you're having any other issues with the Realm, like general lag or getting disconnected? ^LK
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Just to confirm, is that error on Xbox that says "Failed to Sync World Data"? If that doesn't describe the issue, feel free to reply with a screenshot of the error. ^LK
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We're a little backed up at the moment, so that could be the reason why you haven't heard back just yet. No worries though, someone will reach out to you as soon as they get to your ticket. Thanks for your patience in the meantime! ^BT
Can you reach out to our Tech team so they can take a look? To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
Our Accounts team should be happy to help if you make a ticket with them! Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^BT
Hey Max, I'd be happy to take a look at that for you! Can you grab a screenshot of that error message for me? ^BT
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Please send us an email at aka.ms/Minecraft-Support and we will be able to take a closer look. Remember to attach the code you're trying to redeem and your Gamertag. If this is a code for another person, please have them write in. ^LK
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My suggestion would be to use Account Support > Sign-In Questions (since signing out is part of that process). If you don't have access to the device at the moment, feel free to submit the ticket once you have it available for screenshots and more troubleshooting. ^LK
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You'll want to fill it out with the next closest option then. An agent will be able to take a look at any screenshots you choose to attach and your description and be able to better classify it if it doesn't fit exactly. ^LK
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Not a problem. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^LK
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Could you grab a screenshot of your main menu in Minecraft? It almost sounds like you aren't signed in to a Microsoft account yet. ^LK
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When you first open Minecraft, please allow the game to load for at least a full 1-2 minutes; you should be automatically logged in to your Microsoft account. If you still aren't logged in after 5 minutes, try restarting Minecraft. ^LK
Just to be sure, tap on "Settings", tap on "Profile", tap on "Sign out of your Microsoft Account" and confirm by selecting the “Sign Out” button. If you don't see that button, could you grab a screenshot for us? ^LK
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To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so our Realms team can take a look! We should be able to help create the Realm, but for a refund you'd need to go to the storefront you bought the Realm from. ^LK
That's not information we'd be able to provide, sorry to say, but I can assure you that it's being looked into. Thanks for your patience in the meantime! ^BT
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We apologize for the inconvenience, this is currently a known issue and the team is working on a fix. We have no ETA at this time and appreciate your patience. ^BT
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Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^BT