Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^BT
Looks like the achievements may have been lost when you changed to a creative world. As for that lost progress, it could be due to corrupted files that we'd be unable to assist with. ^BT
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Not to worry, we can help if you make a ticket with our Support! Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^BT
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You should still be able to attach the e-mail that you have access to in order for Support to contact you. Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^BT
Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^BT
Please reach out to our Support team and they'll have a look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
Gotcha, thanks for getting that screenshot for me! If you could, can you reach out to our Tech team so they can take a look? To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
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I'd suggest sending that suggestion over to our Feedback page for our Devs! feedback.minecraft.net/hc/en… ^BT
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Huh, let's take a look. Do you get an error message when you try or is there not an option at all? ^BT
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Gotcha! In that case, I'd suggest letting them know that you're still running into the issue and they should be able to work with you more to reach a solution. ^BT
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Not seeing any widespread issues right now! Can you let me know what platform you're playing on when you're trying to access that Bedrock server? ^BT
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We can't help through DMs, but not to worry! Our Support should be able to help you if you made a ticket with us! If you haven't already, please send an email at bit.ly/3uO21ER and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^BT
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We're unable to comment on any future updates or features that are not publicly known at this time. All available info on game updates can be found in this FAQ: help.minecraft.net/hc/en-us/… ^BT
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Understood. In that case, we recommend writing to our Realms team at aka.ms/Minecraft-Support so we can look into this in more detail. ^AG
Okie doke! In that case, if the issue is still happening, please do have your friend create a ticket with us. We'll be happy to help with some additional connectivity troubleshooting steps. ^AG
Thank you for the reply. Let's have you create a ticket with our Realms team at aka.ms/Minecraft-Support so we can advise you in more detail. ^AG
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Hi! We recommend deleting this tweet to protect your sensitive information. We recommend writing to us at aka.ms/Minecraft-Support so we can assist you further! ^AG
Understood. Please keep in mind that we're experiencing a backlog, at the moment, but an agent will be with you as soon as your turn arrives. We ask for your continued patience, in the meantime. ^AG
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We recommend writing to our technical support team at aka.ms/Minecraft-Support so we can assist you further! ^AG