Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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It looks like this bug has been reported on our bug site at bugs.mojang.com/browse/MCPE-…. Feel free to upvote this so the devs can take a look! ^LK
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Gotcha, we aren't able to text or DM over Twitter. If you haven't already, I'd recommend checking your NAT Type to make sure it's Open. If you're still having trouble, you can complete our request form at aka.ms/Minecraft-Support so we can take a look! ^LK
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Gotcha, in that case please try submitting a new help request at aka.ms/Minecraft-Support and we will assist. If you don't see your platform, make sure you're choosing the right game (Minecraft, not Minecraft: Java Edition). ^LK
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Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^LK
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Sure thing! If you want to submit a bug report, visit: bugs.mojang.com. Visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^LK
I'd be happy to help! Would you be able to describe what's happening when you try and access Realms? Also, what platform are you playing on? ^LK
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Huh, that's strange. Does this happen in every world after someone else leaves, or just this one? ^LK
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Gotcha, glad to hear it was just a short glitch! If you're still experiencing issues please let us know and we'll do our best to assist you. ^LK
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You can submit your request to our feedback site at feedback.minecraft.net/hc/en…, or upvote it if it's already been suggested. That's the best way for the devs to see that it's something people want! ^LK
What sort of issue are you getting when you try and access Realms? Also, what platform are you playing on? ^LK
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If you've paid for a Realm but can't create / extend it, please complete our request form at aka.ms/Minecraft-Support so our Realms team can quickly and safely assist with your Realm! ^LK
We aren't able to offer direct assistance through Twitter, but if you've submitted a ticket with us and have a ticket number, I can check and make sure it's being processed properly! ^LK
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I'd be happy to help you get Minecraft working! Would you be able to describe the issue you're encountering? Also, what platform are you playing on? ^LK
Hmm, very strange. The best place to go would be the bug site to see if the problem has already been reported: bugs.mojang.com. You can upvote any existing reports. If you've found a new bug, visit our guide on how to submit a report! aka.ms/MCBugTrackerHelp ^LK
Can you let us know what troubleshooting steps you've tried, if any? Make sure to log in using the "Microsoft Login" button, and you may need to wait 30 minutes before logging in again. More tips can be found in our FAQ: help.minecraft.net/hc/en-us/…. ^FF
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Please complete our request form at aka.ms/Minecraft-Support so that one of our Technical specialists can look further into this issue for you. ^FF
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If you purchased the game after December 2020 or migrated already, you'll need to reach out to Microsoft Support at nitter.vloup.ch/xboxsupport or support.xbox.com. If you still have a Mojang account, then please send us a ticket: aka.ms/Minecraft-Support. ^FF
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For help with your Microsoft account, please reach out to Microsoft Support at nitter.vloup.ch/xboxsupport or support.xbox.com. For help with PlayStation accounts, please contact PlayStation Support directly: playstation.com/en-us/suppor…. ^FF
To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so one of our Account specialists can safely assist you! ^FF