Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Feel free to share your feedback on Minecraft at feedback.minecraft.net/hc/en…! ^FF
Are you experiencing this issue just with Dungeons, or is this happening with other Minecraft titles? Can you let us know what troubleshooting steps you've tried so far, and can you also confirm which device you're playing on? ^FF
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Are you having any trouble signing into your Microsoft account? If so, what errors are you seeing? ^FF
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There could be an issue with a file needed to download the launcher being corrupted, so try completely uninstalling the Minecraft launcher and then reinstall the launcher, and let us know if the issue persists. ^FF
It sounds like you may have encountered a known bug: bugs.mojang.com/browse/MCPE-…. You can vote for that bug & add a comment if you have any new info to provide, and feel free to review that bug report periodically to see if any new workarounds/information becomes available. ^FF
Our team is currently investigating this issue, so please complete our request form at aka.ms/Minecraft-Support so that one of our Technical specialists can look further into this. ^FF
Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^FF
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We're experiencing a higher than normal volume of requests right now, and we definitely appreciate your patience. If you can provide us with your 7-digit ticket number, we can check in on the status of your request for you. ^FF
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Are you trying to invite a friend to join your world, a Realm, or server? Are you encountering any error messages? If you can provide just a little more details about the situation you're facing, we can help clarify or point you in the right direction! ^FF
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We're experiencing a higher than normal volume of requests right now and we definitely appreciate your patience. If you can provide us with your 7-digit ticket number, we can check in on the status of your request for you. ^FF
Minecraft data is stored locally on your device and isn't attached to your account. Check our guides on managing data/game storage: help.minecraft.net/hc/en-us/…. If you're subscribed to Nintendo Switch Online, you also have access to using Save Data Cloud: nintendo.com/switch/online/. ^FF
Unlinking your PSN doesn't reset or sever the link between the two accounts; even after unlinking, Microsoft and PSN accounts can only be re-linked to the previously linked accounts. You can check out our FAQ for further info: help.minecraft.net/hc/en-us/…. ^FF
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Man, that's frustrating. Just to confirm, what platform are you playing on? Also, have you been able to locate the files for your worlds? This guide outlines how to find those files: bit.ly/3ITFRH3 ^LK
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That'd make navigation a cinch! 🚩🗺️ The best way to get this in front of the devs is to upvote that post on the Feedback site. ^LK
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Gotcha, we do have a bit of a backlog so it may take some time for our team to review your case. If you have a ticket number, I can double check and make sure it's being processed correctly. ^LK
Our technical team has some troubleshooting steps we can recommend! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question. ^LK
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Our Realms team should be able to help! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so they can take a look. ^LK
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Oh no! Hopefully we can help. To make sure we point you in the right direction, could you confirm if you use a Mojang account or a Microsoft account to log in to Minecraft? Also, which platform do you play on? ^LK