Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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To keep your information secure, please complete our request form to our Accounts team at aka.ms/Minecraft-Support so we can safely assist you! ^AG
Hey there. We ask that you please create a ticket for our Marketplace team at aka.ms/Minecraft-Support so we can take a closer look! ^AG
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We recommend reading our EULA found here: account.mojang.com/documents… and our Brand usage guidelines here: account.mojang.com/terms?ref…. If you're uncertain, we recommend seeking legal counsel. ^AG
No new service issues today. Let's have you write to our Realms team at aka.ms/Minecraft-Support so we can assist you in further detail! ^AG
Let's have you create a new ticket with us at aka.ms/Minecraft-Support so we can assist you further. ^AG
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We recommend writing to our Marketplace team at aka.ms/Minecraft-Support so we can assist you further! ^AG
Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^FF
Please complete our request form at aka.ms/Minecraft-Support so that one of our Marketplace specialists can look further into this issue for you. ^FF
For help with Nintendo accounts, you'll need to contact Nintendo Support directly: nintendo.com/consumer. For help with the Microsoft account that's being used to log in to Minecraft, please contact Microsoft Support: support.xbox.com/contact-us. ^FF
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You may need to reinstall the game if it's crashing, but be aware that since your worlds are stored locally on your device, we won't be able to recover any lost worlds. Check our guide here on managing your worlds before reinstalling: help.minecraft.net/hc/en-us/…. ^FF
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Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^FF
Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^FF
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This could be a temporary issue, but let's have you try some basic connection troubleshooting (switch to a hardwire connection if possible, reboot your router, and check your antivirus/firewall settings). If this issue persists, please let us know. ^FF
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I couldn't tell you why it's changed, but if you have any feedback on this, feel free to let us know here: feedback.minecraft.net/hc/en…. ^FF
Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^FF
Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^FF
We're not currently seeing any widespread issues. What happens when you try to access your Realm, and is this on Java or Bedrock? ^FF
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We recommend reaching out to microsoft.com/info/Marketpla… so that you can place an inquiry. Please note that we cannot comment on, update, or follow-up on these inquiries. ^AG
If you would like to request a server review for a currently blocked server, please use this form: aka.ms/mce-requestserverrevi…. You can review the Minecraft Commercial usage Guidelines here: aka.ms/MCE-Commercial. We cannot comment, update, or follow up on reported servers. ^AG
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