Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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We recommend writing to our Realms team at aka.ms/Minecraft-Support so we can assist you further! ^AG
Thank you for reaching out to us, as well. If this is for Java, the launcher is merely checking for updates and it's working as intended. If this is for Bedrock, try performing a game update through the Microsoft Store. ^AG
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Thanks for reaching out! Please create a ticket for our Marketplace team at aka.ms/Minecraft-Support so we can assist you in greater detail. ^AG
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We recommend writing to our technical support team at aka.ms/Minecraft-Support so we can assist you further! ^AG
Good to hear! If you encounter the issue again, let us know or feel free to create a ticket (aka.ms/Minecraft-Support) with us. Enjoy the game! ^AG
We recommend writing to our Realms team at aka.ms/Minecraft-Support so we can assist you further! ^AG
If your question is about future updates, please note that we are unable to comment on them, at this time. Please do let us know if you had a different question! ^AG
Gotcha. It looks like the files are only 0.01 MB. The smallest world I can make is about 0.30 MB. It may be that the worlds were deleted due to an error or an update to the Beta, or they're corrupted. We are unable to recover worlds if the files have been lost or corrupted. ^LK
Gotcha, glad to hear that it's working! If you have any other trouble connecting to your friend, feel free to reach out to us again. ^LK
If you want to submit a bug report, visit our bug report site to see if the problem has already been reported: bugs.mojang.com. If you found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^LK
Gotcha! For this error, please complete our request form at aka.ms/Minecraft-Support so our Realms team can offer some troubleshooting steps. ^LK
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No worries, we're just glad to hear that your Realm is back up. Hope you all have been enjoying the Trails and Tales update! ^LK
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Uh oh, that's not good. We aren't able to make direct changes to worlds on Realms, so we can't manually free you. Does the world have cheats enabled? If so, the owner could change themselves to creative mode and dig you out. ^LK
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Hmm, if you want to avoid resetting, I've got a few ideas. It looks like you're running other programs on your Xbox at the same time like Discord. Overlays on PC can sometimes cause issues with games, could you try closing all other programs and see if that helps? ^LK
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Just to confirm, were those worlds also created and played using the Minecraft Beta, or with the latest Bedrock release? Sometimes worlds from the full release aren't compatible with the Beta. ^LK
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As far as I know, everything should be back to normal. What sort of error are you getting when you try and connect? Also, what platform are you on? ^LK
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Gotcha, what sort of error are you running into when you try and connect to your Realm? Is it still happening? ^LK
You don't need to create a Mojang or Microsoft account to contact us, we would only need an email to communicate with you. If you'd like us to delete your information afterwards, you can request for it to be removed from our systems. ^LK
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I can see how frustrating that'd be. To keep your information secure, could you also complete our request form at aka.ms/Minecraft-Support? Our tech team can quickly and safely assist with your question! ^LK
To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your Realm! ^LK
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