Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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No worries! The transaction ID isn't necessary as we have other ways to verify, but it speeds the process along. I'd suggest still making a ticket with our Support and they'd be able to help you. ^BT
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If you're not seeing the full game, please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^LK
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Gotcha! Feel free to add that information to the bug report at bugs.mojang.com/browse/MCPE-…. ^LK
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Sounds good! I'd recommend creating another world to test and see if it could be that the world has become corrupted. If you're still having trouble though, please complete our request form at aka.ms/Minecraft-Support so our tech team can take a look! ^LK
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It looks like this has been reported as a bug: bugs.mojang.com/browse/MCPE-…. If you have any additional information, you can add it to the report. You can also upvote the bug and watch it for any updates. ^LK
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I know how frustrating low game performance can be. Have you tried any troubleshooting so far, like updating your graphics card drivers or lowering your graphics settings? ^LK
Please complete our request form at aka.ms/Minecraft-Support so that one of our Marketplace specialists can look further into this issue for you. ^FF
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Glad to hear that you found a workaround, but feel free to reach out to our Realms team if you'd like our specialists to look into it for you. They'd be happy to help! ^BT
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It wouldn't be for Macbook M2 in specific, but you should be able to find the game in the App store! ^BT
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You should be able to play it on Macbook, yeah! If you run into issues with doing so, let us know. ^BT
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In that case, let's get you on up to Support so a Technical specialist can look further into this for you. Please complete our request form at aka.ms/Minecraft-Support and be sure to include what troubleshooting steps you've already tried. ^FF
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Thanks for letting us know! Your case is in our queue and one of our Technical specialists will respond to you as soon as possible. ^FF
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I see! Let's have our Tech Team take a look at this. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
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Gotcha! At this time, I'd suggest continuing working with the agent and they should be able to help you. Thanks for your patience. ^BT
Do you have the ticket number, by chance? We can check on the status of your request or possibly provide clarification. ^FF
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It's possible that you're logging into an account that doesn't have a game attached! Double-check to see that you're logging in with the right credentials. Also, I'd suggest taking a peek at this FAQ to see if it'll help. help.minecraft.net/hc/en-us/… ^BT
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If you haven't already, I'd suggest reaching out to our Tech specialists too. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
I'd suggest sending this over to our Feedback page! feedback.minecraft.net/hc/en… ^BT
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We're unable to comment on any future updates or features that are not publicly known at this time. All available info on game updates can be found in this FAQ: help.minecraft.net/hc/en-us/… ^BT
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