Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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If you're both running into this issue, you may need to reach out to our Support team so they can look into this. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
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Gotcha. In that case, please complete our request form at aka.ms/Minecraft-Support so our Realms team can quickly and safely assist with your question! ^LK
Oh yeah, I can see how that'd be weird swapping between them! You can submit that to our devs through our feedback site at feedback.minecraft.net/hc/en… so they can take a look. ^LK
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Our team is still dealing with a backlog, but if you'd like an update on a ticket I can take a look to make sure it's still being processed. Could you provide your ticket number? ^LK
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I understand you're having trouble installing Minecraft. Would you be able to confirm the platform you're playing on, and any error messages you get? ^LK
You'll need to recover access to the Microsoft account in order to continue playing. You can contact Microsoft Support to get started at nitter.vloup.ch/xboxsupport or support.xbox.com ^LK
Oh no! We aren't able to recover lost gear or XP, but you can visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you've found a new bug, you can submit a new report! ^LK
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This issue is typically caused by your firewall not allowing Java to pass through. We recommend adding Java as an exception to your firewall or temporarily disabling it to test if that's the issue. ^LK
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It looks like there are reports of people having trouble unlocking the new achievements on Switch here: bugs.mojang.com/browse/MCPE-…. You can upvote if the issue hasn't been resolved and watch the report for any updates. ^LK
If you have any additional information to provide, you can add it to the bug report. Any news about this bug or troubleshooting to fix it will be provided there. ^LK
Hopefully our teams will be able to help you two recover your accounts! If you're chatting with our support team and don't have a ticket number yet, please keep working with our team members there. If you still need assistance, reach out again when you get a ticket number. ^LK
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Gotcha. In that case, we recommend reinstalling the game as there may have been a corrupt file during the installation. Before you delete the App make sure you back up any Worlds you want to keep. You can check out those steps here:
bit.ly/3jiNA8W ^LK
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We aren't able to provide a specific time frame. If you're worried about your ticket, we can take a look at your ticket number to make sure there's nothing holding it up. ^LK
Your Minecraft worlds are stored locally and are not attached to your account. Mojang does not store this information, meaning the data only exists locally on your device. This means we are unable to recover that data if it has been lost. ^LK
It sounds like you may have encountered a bug: bugs.mojang.com/browse/MCPE-…. You can upvote the issue, as well as add a comment if you have any new info to provide. To vote for or watch issues, you can find the options to do so on the upper-right corner of any bug report. ^FF
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Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^FF
Just to clarify, do you still have an unmigrated Mojang account? Or, do you use a Microsoft account to sign into Minecraft? Once we have this information we can best direct you towards getting this resolved for you. ^FF
Can you let us know what exactly happens when you try to chat in Realms, Servers, or multiplayer worlds? ^FF