Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Sure thing! Ownership of your game on phones is managed by the app store you purchased it from (like the Google Play Store or the Apple App Store). As long as you use the same account on the new phone, you'll have the same game purchases. ^LK
I can see how that'd be frustrating if it's happening every time you open the world, even without dying. Do you get reset in every survival world, or just the one? Also, have you tried any troubleshooting so far like reinstalling the game? ^LK
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Hmm, that's strange. The easy way out would be to find a seed for a world with more desirable biomes online, but have you tried reinstalling the game? Also, do you play Java or Bedrock, and for what platform? ^LK
Ohh, gotcha, thank you for explaining! We have a guide on how to manually update the Bedrock Edition of Minecraft so that you can play on the new version with your friends: help.minecraft.net/hc/articl…. ^LK
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This is probably better answered by Microsoft Support since it depends on country. You should be able to reach out to them the following ways: nitter.vloup.ch/xboxsupport or support.xbox.com ^BT
Can't give an estimated time, but an agent will reach out to you as soon as they get to your ticket. ^BT
No problem at all! :D Let us know if you have any other questions or concerns. Otherwise, have a great rest of your day! ^BT
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Please reach out to our Tech team so we can have a look. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
Our Tech team can take a look if you make a ticket with them. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
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Let's have our Tech team take a look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
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Let's have our Realms team take a look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
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Let's have our Accounts team take a look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
Glad to hear that it's working now. If you run into that issue again, though, let us know and we'd be happy to help. ^BT
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Sorry, don't quite understand what's going on! Are you running into a glitch, or are you running into issues accessing content? ^BT
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Let's have our Tech team look at this. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
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Gotcha. Can you make a ticket with our Tech specialists so they can see what's going on? To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
Huh, that's odd! Reach out to our Support team so they can look into this for you. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
That's strange. Thanks for bringing it to our attention! If you could, can you send that to our Feedback page for our Devs? feedback.minecraft.net/hc/en… ^BT