Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Woah, weird! Looks like nobody told the water to fall yet. Please visit our bug report site to see if this has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. For more info, see aka.ms/MCBugTrackerHelp ^LK
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Our teams aren't able to answer instantly, we've got a bit of a backlog for tickets. If you have a ticket number, I can check to make sure that your ticket is being processed. ^LK
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In this case, it may mean that we can't validate the game. One way to fix this would be to reinstall the game. Make sure you back up any worlds you want to keep. Deleting the app will delete all worlds unless they have been saved elsewhere.
bit.ly/3jiNA8W ^LK
If you don't have access to your old email, we may still be able to update it. However, you will still need to submit a ticket with our team. If you have already submitted a ticket, please send your ticket number so we can see if there's been any change. ^LK
Hmm, that's an odd error. Have you tried restarting your Minecraft, your Switch, and checking for updates? ^LK
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Just to confirm, what platform are you playing on, and are you connected to the internet the whole time you're playing? ^LK
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Huh, odd! It's showing up for me on PC. Maybe that file got corrupted during the update, could you try reinstalling? Before you do, make sure you back up your worlds so they don't get deleted. You can check out those steps here:
bit.ly/3jiNA8W ^LK
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Oh no! Just to confirm, have you tried any troubleshooting so far, like restarting the console and your router? ^LK
To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your Realm! ^LK
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We aren't able to fast-track username changes. You'll need to wait the full 30 days before you can change it back (or to a new username). Your old username will be held for an extra week so it doesn't get taken by another player. ^LK
We aren't able to provide exact wait times, but if you have your ticket number we can take a look to see if there's anything holding the ticket up. ^LK
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If you've received a ticket number, could you provide it here? We can take a look to see if there's any hold-up. ^LK
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If your Realm is reverting back to a previous backup, we recommend changing your world slot as it can help mitigate those issues. Before changing Realms slots make sure to back up/save your world data! help.minecraft.net/hc/en-us/… ^LK
Hmm, for your phone, I'd recommend restarting it to make sure the app store is pulling the most up-to-date information. For your computer, did our guide on manually updating the game help? Be sure to check the Microsoft Store for updates! ^LK
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Gotcha! We aren't able to directly comment on features like trap doors not making you crouch in Bedrock like it does in Java. Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. ^LK
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Gotcha, since you've already migrated your account, then you'll need to continue working with Microsoft Support in order to recover your account. You can reach out to them at nitter.vloup.ch/xboxsupport on Twitter, or through their help site directly: support.xbox.com. ^FF
Can you let us know if you've you already migrated your account, or do you still have a Mojang account? ^FF
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Minecraft should update automatically once the update is available on your platform, but you can also check out our guide explaining how to manually update here: bit.ly/45QrIW4. ^FF
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Minecraft Support can't comment on any cases regarding account suspensions or bans. Your friend will need to submit a ticket via the "Case Review" form at the bottom of our help site: help.minecraft.net/hc/en-us. ^FF
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