Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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You can go to accounts.microsoft.com, log in to your Microsoft account, and under the "devices" setting, remove any devices that you are not familiar with. Please reach out to Microsoft Support for additional help with your Microsoft account: support.xbox.com. ^FF
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Minecraft should update automatically, but you can also check out our guides on how to manually update the game at bit.ly/3R8vcul or bit.ly/3Jws612 for Bedrock and Java, respectively. Let us know if you run into any issues!^FF
Our team should be able to help if you make a ticket with them! Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^BT
Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^BT
Hmm, let's have our Realms team take a look. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
That's not information Support would have, but I'd suggest keeping an eye out on our official pages for more information! ^BT
He'll need to reach out to our Accounts team and we should be able to help. Please send us an email at aka.ms/Minecraft-Support and remember to attach your Transaction ID and account name / Gamertag. ^BT
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Hmm, this is most likely an issue with dependency programs the Minecraft Launcher use to verify installations. Please complete our request form at aka.ms/Minecraft-Support so our tech team can quickly and safely assist with your question! ^LK
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If you have an edition of Minecraft on one platform and want to play on another, you will need to buy it again. If you do purchase the game on PC, you'll be able to access your skins, Marketplace purchases, and Realms if you log in with the same Microsoft account. ^LK
We strongly suggest you delete this tweet, as it contains personal information that can be used to potentially compromise your account.
For this, please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your account name / Gamertag. ^LK
Since it's a Microsoft account, there's little else we would be able to do. Please continue working this out with Microsoft Support and they should be able to help. ^BT
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That's strange. I'd suggest reaching out to our Tech team so they can take a look. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
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No worries! Here's an FAQ with more information on those cloud saves for Xbox: support.xbox.com/en-US/help/… I'd suggest checking that out and see if that helps. ^BT
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Sure! You'll just need to reach out to whoever you purchased the game from and they should be able to help with your refund! ^BT
Let's have our Tech team take a look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT