Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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We can only suggest continuing to work through this with Microsoft since we don't have access to their account management system. ^BT
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This usually happens when you're logging into an account that doesn't have a game license. Double-check your credentials to make sure you're using the right Microsoft account and that you're using the Microsoft log in. This FAQ will also help: bit.ly/3cluzz3 ^BT
Thank you very much! Looking into your ticket, it looks like it has been submitted successfully and is in progress. We do have a bit of a backlog but an agent will be replying to you over email as soon as possible! ^LK
We aren't able to view or respond to DMs, but if you've submitted a ticket we can check to see if it's had any updates. Could you drop the ticket number you received? ^LK
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Hmm, making the whole console crash is strange. Do you get any errors when the console crashes, and have you tried any troubleshooting so far like reinstalling the game? ^LK
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Gotcha, if you use a Microsoft account to log in you would need to recover the Microsoft account to access your Minecraft profile again. You can contact Microsoft support for help with a recovery at nitter.vloup.ch/xboxsupport or support.xbox.com ^LK
If you're having trouble accessing your account, could you confirm if you use a Microsoft account or a Mojang account to log in to Minecraft? ^LK
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You may be able to recover lost or corrupted worlds if you're playing Minecraft on iOS/iPadOS, Xbox, PS, or Nintendo Switch, and utilize their cloud storage options, though this may require you to be subscribed to the online subscription service for the platform you play on. ^BT
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This error means that Minecraft couldn't reach the authentication servers, or the connection has timed out due to a temporary service outage or issues with your game or internet connection. Can you let us know what troubleshooting steps you've tried so far, if any? ^FF
Gotcha! If you could, can you reach out to our Realms team so they can have a look? To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
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Ooh, that sounds like that's it! If you run into any other issues, let us know and we'd be happy to help. ^BT
Please reach out to our Accounts team so they should take a look. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
Please reach out to our Accounts team so they can look into it for you! Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^BT
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Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^BT
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That's odd. Please reach out to our Tech team so our Specialists can look into that further. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
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Please reach out to our Tech team so they can have a look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
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