Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
- Tweets 241,574
- Following 100
- Followers 478,598
- Likes 43
If you're on an Xbox console and sign in with an Xbox Live account, your worlds will also be backed up to Xbox cloud game saves. You can check there for backups of your worlds. More info about Xbox cloud saves can be found here: bit.ly/3QUYLkL ^LK
1
2
Unfortunately, we aren't able to fix corrupt worlds. If you don't have any other backups of this world, there are methods available from various online resources to help with fixing corrupt worlds. Use those guides at your own risk, ensuring that you make backups first. ^LK
6
Sounds like it could be connection issues. What device(s) are you both playing on, and can you let us know what troubleshooting steps you've tried so far (if any)? Switching to a hardwire connection, if possible, and a router reboot is a good place to start! ^FF
1
We'll need to take a closer look at your account to see what's going on. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can safely assist with your question! ^FF
If you're using a new device, you should be able to re-download Minecraft here: bit.ly/3AcAuQF. For Bedrock Edition, you can download the game from the Microsoft Store. More info on Java & Bedrock Edition For PC can be found here: bit.ly/3v8DvhT. ^FF
1
We'll need an Account specialist to take a closer look for you in this case. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can safely assist with your question! ^FF
Please complete our request form at aka.ms/Minecraft-Support so that one of our Realms specialists can look further into this issue for you. ^FF
2
That certainly doesn't look right! Are you using any Marketplace packs at all or no? Does this only happen when trying to collect potatoes or are you seeing any other weirdness causing game crashes? Let us know if you've tried any troubleshooting steps as well! ^FF
2
14
You may need to check your spam/junk folders in case the email ended up there. If you're still not seeing the automated message letting you know your case was received, you may need to re-submit it: aka.ms/Minecraft-Support. Be sure to use an email address you can access! ^FF
This usually means that the game was bought using a different Microsoft account on the first device, and you were sharing it from their library. For questions about sharing licenses and Microsoft Store purchases, please contact Xbox Support at support.xbox.com ^LK
1
Hmm, in this case let's have our tech teams take a look. Please complete our request form at aka.ms/Minecraft-Support and we'll be able to provide some additional troubleshooting suggestions! ^LK
1
If you are concerned about your security and want to discuss stuff beyond the Twitter character limit, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^LK
1
Thanks for letting us know! I'll make sure the proper channels get informed about this and can update that. ^LK
Ooh, that'd be dangerous! You can submit that feedback to our feedback site at feedback.minecraft.net/hc/en… or upvote it if it has already been requested. ^LK
Account migration is only happening for Mojang accounts in Minecraft: Java Edition, players on Nintendo Switch don't need to migrate since you can already log in with a Microsoft account. For more info, see our migration FAQ here: help.minecraft.net/hc/en-us/… ^LK
1
Our teams are working through a backlog at the moment. If you are chatting with our support team and don't have a ticket number yet, please keep working with our team members there. If you still need assistance, reach out again when a ticket number is sent to your email. ^LK
2
Our technical team has some troubleshooting to help with those named error codes. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^LK
We strongly suggest you delete this tweet, as it contains personal information that can be used to potentially compromise your account. Please send us an email at aka.ms/Minecraft-Support for more help. Remember to attach your Transaction ID and account name / Gamertag. ^LK