Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Our Realms team can take a look for you! Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag.
The best people to ask would be the creators of the pack, but I'm not seeing their contact info anywhere. In that case, the second-best place would be feedback.minecraft.net/hc/en…. Since the pack wasn't made by Minecraft directly though, I can't guarantee anything. ^LK
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Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^LK
Yep, that's from our Enforcement team. Individual emails may vary case-by-case. To confirm, you can verify the sender email by clicking the arrow next to "me, Minecraft". Additionally, we suggest you delete this tweet to make sure this is not associated with your server. ^LK
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Hello! We recommend writing to us at aka.ms/Minecraft-Support so our technical team can assist you further! ^AG
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None of the servers, you say? I'm sorry to hear that. Unfortunately, our support is limited to troubleshooting, at this time. If you have contacted your ISP, you may want to contact Nintendo Support for assistance with a possible connection issue. ^AG
Sorry to hear you're encountering an issue! We request that the Realm owner write to us at aka.ms/Minecraft-Support so we can assist you further! ^AG
After searching for your pair of tickets, I see that you're currently still in the queue and awaiting a response. One of our support agents will be with you as soon as possible. We ask for your continued patience while we work through the backlog. ^AG
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Understood, a third party SMP server, thanks for clarifying. You can try disabling running services that are taking up bandwidth, rebooting your router, or perhaps contacting your ISP. If those don't work, contacting the server owners may help, too. ^AG
Apologies for the delay. Your ticket is currently still in the queue and awaiting a response from our support agents. We ask for your continued patience while we work through the backlog! ^AG
Hi there! Sorry to hear about the connection issues. By server do you mean a Realm, a locally saved world, or perhaps the alpha version of private Bedrock servers? ^AG
We apologize for the inconvenience. Our team is aware of the issue and working on a fix. You can view updates on our bug report page here: bugs.mojang.com/browse/MCPE-…. You can create an account and hit "watch" for updates. Thank you for your patience! ^AG
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Hello! We recommend writing to our technical support team at aka.ms/Minecraft-Support so we can assist you further! ^AG
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Hi! We recommend writing to our technical support team at aka.ms/Minecraft-Support so we can assist you further! ^AG
You'll likely have received a response in your email inbox that contains information such as your ticket number. Once we have this information, we'll be happy to check on the ticket for you. ^AG
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Our Realms team would like to take a look. Please have the Realm's owner write to us at aka.ms/Minecraft-Support so we can assist you further!
Hi! You can share your suggestions and feedback for Minecraft here: feedback.minecraft.net/hc/en…. ^AG
Understood. If the issue persists after closing and restarting the game, we recommend sending in a bug report that includes a screenshot that isn't using any third-party packs. bugs.mojang.com/secure/Dashb… ^AG