Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Oops sorry, I meant the ticket number. If you have that, I can look into this further for you! ^BT
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Gotcha, thanks! In that case, I'd suggest providing an update in this ticket number to let them know that you're still running into this issue:
bugs.mojang.com/browse/MCPE-… ^BT
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Sorry to hear about that! We have quite a bit of backlog at the moment, so that may be why you haven't received a reply back. If you want, I can check the progress if you provide the transaction ID. ^BT
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Our Accounts team should be able to look into that for you if you make a ticket with them. Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^BT
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Just to confirm, which platforms are you both using, and can either of you connect to each other using different worlds? Can both of you connect to other players' worlds? ^LK
Our tech team has some troubleshooting to help with that. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so they can take a look! ^LK
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Thanks for confirming! There are a few different reasons this error can occur, some of which are account specific. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist! ^LK
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Let's see how fast we can get this fixed! Make sure Minecraft is running the latest version on all your devices. If you still get this download error, sign out of the attached Microsoft account and close the Minecraft app, then re-open it and log back in. ^LK
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That'd be a neat idea! How about you send that over to our Feedback page? feedback.minecraft.net/hc/en… ^BT
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Strange. If you could, can you update the ticket through the e-mail you received and see if that helps? Once an agent reaches your ticket, you'll get a reply! ^BT
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Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^BT
That's strange! If you could, can you try reducing your save storage to see if that helps? If you have old Marketplace content you are currently not using or old worlds that you no longer play on, you can remove these from your storage. ^BT
We're only Support and not the Developers, sorry to say. I'd suggest sending your feedback to our Feedback page for our Devs. feedback.minecraft.net/hc/en… ^BT
Sorry to hear about that! If you could, can you let me know what platform you're playing on when you run into this issue? ^BT
Hm, that's odd. Please reach out to our Tech team so they can look into this further! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
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Gotcha. If you could, can you let us know what platform you're playing on when you run into this issue? ^BT
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You may need to reach out to Apple about how to open the files on their device. Not to worry, you should be able to reach out to them by following this link: support.apple.com/ ^BT
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