Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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We're experiencing a higher than normal volume of requests right now, and we definitely appreciate your patience. If you can provide us with your ticket number, we can check in on the status of your request for you. ^FF
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Thanks for that! Your case is still open, so you should be receiving a reply as soon as possible from an account expert. If you have any additional information to share, you're welcome to reply to the email to provide that info to the team member assisting you with your case. ^FF
Mob spawner eggs should spawn mobs in a world at any light level as long as it's not set to peaceful. If you believe you've found a bug, please report it here: bugs.mojang.com/secure/Dashb… ^AG
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To keep your information secure, if you haven't already, we recommend writing to us at aka.ms/Minecraft-Support so we can assist you further with your inquiry.
For assistance with your Microsoft account, please reach out to Microsoft Support at nitter.vloup.ch/xboxsupport on Twitter, or through their help site directly: support.xbox.com. ^FF
Hi Josue! Sorry to hear that you're encountering an issue. Are you getting an error message when trying to join your Realm? Or are you just getting something more general like "failed to connect?" ^AG
Sorry to hear that there are connection issues! We recommend writing to us at aka.ms/Minecraft-Support so we can assist you further. ^AG
Hello! You've reached out to Minecraft Support, now! Can you explain the issue in more detail for us? Are you having trouble accessing the game? ^AG
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Hmm... It looks like you're using a texture/resource pack, do I have that right? If so, does disabling it return the spyglass's appearance back to normal? ^AG
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You can refer to this guide help.minecraft.net/hc/en-us/… for an explanation on transaction IDs and suggestions on where to look for them. ^AG
Sorry to hear that there's a problem! We recommend that your friend writes to us at aka.ms/Minecraft-Support so we can assist him further! ^AG
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There's no option to disable this feature, at this time. We recommend that you share a suggestion to disable the panel here: feedback.minecraft.net/hc/en…. ^AG
Hi, Chef. Good question! Only Mojang accounts that have purchased Minecraft are eligible for migration. If you have a Mojang account that needs to be migrated, you can follow our guide here: help.minecraft.net/hc/en-us/… If it's a legacy account, see here: help.minecraft.net/hc/en-us/…
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I don't believe that we have added copper torches to the game. It's a popular suggestion in our feedback site though! feedback.minecraft.net/hc/en… Is there a chance that this is a mod? If so, we recommend getting in contact with the developer of the mod for their support. ^AG
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Please visit our bug report site to see if the problem has already been reported: bit.ly/3AOzbYS. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! bit.ly/3o1d4GN ^FF
Mojang's terms of service let you know in plain terms what you can and cannot do with your game, the Mojang brand or Mojang assets. Server specific guidelines can be found on these pages: aka.ms/mcusageguidelines help.minecraft.net/hc/en-us/… ^AG
To keep your information secure, please complete our request form to our team at aka.ms/Minecraft-Support so we can safely assist you! ^AG