Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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That's odd. Reach out to our Support team so they can have a look. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
Thanks for confirming that for me! If you could, can you reach out to our Support team so they can have a look? To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
Can you try clearing your cache and cookies and try another browser and/or device when trying to make a ticket? ^BT
You'll need to try to answer all the questions that they ask of you in the ticket. We can't give much more info than that, sorry to say. ^BT
Please keep in mind that we have a bit of a backlog at this time, but I assure you that an agent will reach out to you as soon as they get to your ticket. Thanks for your patience in the meantime! ^BT
We're unable to comment on any future updates or features that are not publicly known at this time. All available info on game updates can be found in this FAQ: help.minecraft.net/hc/en-us/… ^BT
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This error means that Minecraft couldn't reach the authentication servers or the connection has timed out. This may be caused by a temp service outage or issues with your game/internet connection. Can you let us know what troubleshooting steps you've tried so far, if any? ^FF
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Hello! This looks like part of a receipt. If it's for Minecraft Realms, would you be so kind as to create a ticket with us and include the receipt and your Microsoft Gamertag? Send in a ticket to the Realms team here: aka.ms/Minecraft-Support so we can safely assist you! ^AG
Hi! Please complete our request form to our Marketplace team at aka.ms/Minecraft-Support so we can see what we can do! ^AG
Hi! You can share your suggestions and feedback for Minecraft here: feedback.minecraft.net/hc/en…. ^AG
You'll likely have received a response in your email inbox that contains information such as your ticket number. Once we have this information, we'll be happy to check on the ticket for you. ^AG
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Hi! To keep your information secure, please complete our request form to our Accounts team at aka.ms/Minecraft-Support so we can safely assist you! ^AG
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We're terribly sorry to hear about this, Stephanie. Was your son playing the Java Edition or Bedrock Edition of Minecraft? And which device was your son playing on? ^AG
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Sorry to hear about the issues you've been having with creating a Realm. Would you mind sending us the ticket number for your case? ^AG
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Hello and thanks for notifying us! We encourage you to report transalation issues in Bedrock Edition to our feedback site: feedback.minecraft.net/hc/en…. ^AG
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Yay! We're happy to hear that you've got your Vanilla cape! Thank you for your patience and for enjoying our game! ^AG
Support agents have the final say in the verification process of each ticket, but if you have new information about your account, you are most welcome to submit a new ticket with our support agents to review again. We recommend making another ticket if you have new info. ^AG
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We can help update your account for you, but we'll need to verify you before making any changes. Please feel free to submit another ticket at aka.ms/Minecraft-Support and one of our Account specialists will be able to assist you further. ^FF
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Can you let us know what troubleshooting steps have you already tried? You might also check out our FAQ for any tips and tricks you haven't tried yet: bit.ly/42YAv6I. Let us know if this issue persists! ^FF
Please visit our bug report site to see if the problem has already been reported: bit.ly/3AOzbYS. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! bit.ly/3o1d4GN ^FF
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