Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Hi there! For issues with mechanics in experimental versions of the game, we recommend voting for an existing bug report or submitting a new bug report here: msft.it/6010iESoi -AG
If you still need assistance and have already replied to the ticket, then one of our agents will get back you as soon as they possibly can. Thank you for your patience! ^FF
Thanks for that! It looks like your case is being looked into now, so be on the lookout for a response from one of our agents soon! ^FF
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Can you send us your 7-digit ticket number so we can take a look at the status of your request? It should look something like this: 6789012. ^FF
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You can still send us a request! If you receive an automated message regarding migration ending, you can simply reply to that message and let us know that you still need help, and this will escalate the ticket to one of our Support agents who will be able to assist further. ^FF
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Sounds like you might be running into Demo Mode. Can you double-check that you're signed in with the correct Microsoft account in the launcher? If you're certain that you're logged in correctly, then let's have our Support team take a closer look: msft.it/6011iEHTB. ^FF
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Hey there! Can you provide some more detail about the issue you're experiencing, and the platform that you play Minecraft on (PC, Xbox, etc.)? Once we have a little more details we can make sure to provide the best answer or point you in the right direction! ^FF
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Minecraft Support is unable to change Java profile names for players, and because the system is fully automated, you'll need to choose a different profile name if you're unable to use your preferred name. Thank you for your understanding. ^FF
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You'd have to reach out to Microsoft about that since we don't have access to their account management system. For assistance with your Microsoft account, please reach out to Microsoft Support at msft.it/6016iDbLo on Twitter, or msft.it/6017iDbLU ^BT
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You should be able to access your account if you log in using the right Microsoft credentials. For assistance with your Microsoft account, please reach out to Microsoft Support at msft.it/6017iDpRf on Twitter, or msft.it/6018iDpRA ^BT
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Gotcha. Can you reach out to our Tech team so they can take a look? To keep your information secure, please complete our request form at msft.it/6013iDP9B so we can quickly and safely assist with your question! ^BT
The mob vote cape is coming in waves throughout the season, so no need to worry about that. You should get it in due time if you're eligible! ^BT
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We can't open or answer DMs, but we'd be happy to help in replies. It should be alright though to have Microsoft look into it though if it's about a Microsoft account. ^BT
That's strange! How about you reach out to our Tech team so they can have a look? To keep your information secure, please complete our request form at msft.it/6019iDPKS so we can quickly and safely assist with your question! ^BT
We can't switch capes from one account to another, but it should still be on your original account! ^BT
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Let's have our Marketplace team take a look! To keep your information secure, please complete our request form at msft.it/6018iDOTA so we can quickly and safely assist with your question! ^BT
I'd suggest reaching out to our support team so they can have a look! To keep your information secure, please complete our request form at msft.it/6012iD3hM so we can quickly and safely assist with your question! ^BT
Minecraft Support cannot comment on cases regarding account suspension or bans. If you've been suspended from your account, please submit a ticket via the "Case Review" form at the bottom of our help site: msft.it/6012i87Cm -JL
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