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Redmond, WA
Joined January 2013
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You may have to reach out to our Accounts team to take a look? To keep your information secure, please complete our request form at msft.it/6013iBT1H so we can quickly and safely assist with your question! ^BT
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Hi Damon. I understand your frustration, but we no longer have the tools needed to assist with account matters as of September 19, 2023. I'd suggest taking a look at our Post-Migration Process FAQ for more info: msft.it/6014iBGwr ^BT
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I'd suggest reaching out to our Marketplace team so they can have a look at that. To keep your information secure, please complete our request form at msft.it/6011iBGVc so we can quickly and safely assist with your question! ^BT
Are you also getting an error that's just saying "error"? If you are, can you provide a screenshot for me? I'd be happy to take a look for you. ^BT
For this, I'd suggest reaching out to our support team. To keep your information secure, please complete our request form at msft.it/6018iBGyy so we can quickly and safely assist with your question! ^BT
That's okay. Go ahead and supply the form with the email you're currently using and specify the account's email in the body of your ticket (and let the team know you don't have access to that email). An agent will be with you soon after you hit submit. -AG
Oh, huh. Well, it's good that it's working as intended now! If it happens again, please do give our team a shout. Thanks for reaching out to us!
Oh, okay! I'm glad to hear it's all resolved now. If you need anything else, please do let us know! :)
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The way that portals work can be a little involved to explain. We recommend taking down the portals situated in less helpful places and building their replacements elsewhere. -AG
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We recommend writing to our Realms support team at msft.it/6017i6YHf, so we can assist you further! -AG
Oh, I think I understand now! You mean you'd like different colors for chests, right? That would be lovely. You can share your suggestions and feedback for Minecraft here: msft.it/6010i6YGq. -AG
Wonderful! That's good to hear! If the issue occurs again and those steps don't work, please don't hesitate to reach out to our technical support team. -AG
To keep your information secure, please complete our request form to our Accounts team at msft.it/6012i6chA, so we can safely assist you! -AG
We recommend writing to our tech support team at msft.it/6011i6cAX, so we can assist you further! -AG
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To keep your information secure, please complete our request form to our Accounts team at msft.it/6017i6c0h, so we can safely assist you! -AG
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You should get an automated email with your 7-digit ticket number letting you know that your request has been submitted. You should receive an reply from one of our agents soon, but we can check in on the status of your request if you can provide us with that ticket number! ^FF
We don't offer phone support at this time, but your best bet is to reach out to our Support team through the form linked in the previous tweet, or reach out to us here on Twitter! We're happy to help as best we can or direct you to the best place to answer your question. ^FF
Thank you. It sounds like you are experiencing a bug that has been reported. If you'd be so kind, please add any information that you can provide to msft.it/6010i6BnI and watch this bug for updates. Please note we can't provide an ETA on bug reports. -AG
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Hello! We'd like to have a ticket made for your case. Please write to us at msft.it/6011i6B1N, so we can assist you further! -AG
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