Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Hello! We'd like to have a ticket made for your case. Please write to us at msft.it/6014i6B1y, so we can assist you further! -AG
Chopping wood from different tree species and then applying an axe to the wood will net you different variants of wood stripped of its bark, if that's what you mean. We recommend visiting community spaces online for guides on acquiring other items in-game. -AG
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This could be a Marketplace cache issue. Try opening Minecraft, go Settings, then Storage, and select "Clear Marketplace Cache." Once this has been completed, try downloading the content again. Hope this helps! -AG
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Hey there! I wanted to make sure you got a response, too. These issues are a surprise indeed. We'd like to have a ticket made for this case, like the others. If you haven't already, please write to us at msft.it/60199hpnB, so we can assist you further! -AG
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Hello! We'd like to have a ticket made for your case, as well. If you haven't already, please write to us at msft.it/60139hpTB, so we can assist you further! -AG
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Hi there! We recommend reaching out to Microsoft Support for help with purchase related inquiries, as new purchases of Minecraft: Java edition (and Bedrock edition) are made through Microsoft's purchase systems. Thank you for understanding. -AG
If you mean to say that the email you entered is inaccessible, we recommend filling out the form again and using an email address that you can use to coordinate with our account specialists. Otherwise, we are not able to assist with account inquiries here on Twitter. -AG
Hello! We'd like to have a ticket made for your case. Please write to us at msft.it/60149hpyi, so we can assist you further! -AG
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We recommend writing to our technical support team at msft.it/60119hpyz, so we can assist you further! -AG
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I might need some help understanding this question. Are you asking about trail ruins in Minecraft? Those will spawn naturally in certain biomes and do not require items to locate or excavate. However, Trial Ruins contain suspicious sand/gravel which you use a brush on. -AG
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Hello! I understand how perplexing that would be. This sounds like a bug. Please follow this report and add any info you can provide: msft.it/60159hT2b We don't have an ETA on fixing this bug but rest assured that our team is always making progress on our reports. -AG
Try restarting your mobile device, and if that doesn't help, try turning on Airplane Mode for a minute, then turning it off again to see if it helps. If you're still encountering issues when trying to connect using 5g, then you may need to reach out to your cell provider. ^FF
Gotcha, then let's have you reach out to one of our Technical specialists: msft.it/60109hzKq. Be sure to include the steps you've already tried and any errors that you're seeing! ^FF
Oof, that's definitely annoying. We're seeing a few other folks with similar issues and are tracking the problems. Could you please submit a ticket with as much info as possible at msft.it/60139CLc9 so that our tech team can investigate? -JL
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Thanks for clarifying. We are unable to offer information or support for third-party Minecraft mods and launchers. We have no control over how third-party services run the game or handle and store your information. For mod questions, please visit contact the mod's developer. -JL
That sounds difficult to deal with. Could you let us know what platform you're playing on and what troubleshooting you've tried already? Does the crash usually happen before the game fully launches or while you're playing? -JL
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We're actually seeing some other people with issues with this same content. It's currently being looked into, so I'd recommend filing a ticket with our support with all the info you can provide so that we can take a closer look at what's going on here. msft.it/60179CsGX -JL
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Hey there, can you confirm what device you're playing Minecraft on (PC, Xbox, etc.) and what troubleshooting steps you've already attempted, if any? ^FF
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It sounds like you've already done the troubleshooting steps we would've given you here, so let's have you reach out to one of our Technical experts: msft.it/60189Coqr. Be sure to include what you've already tried and screenshots of any errors you're seeing! ^FF
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