Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Hello! Have you attempted switching networks to see if the connection improves? And are you both using Nintendo Switch Online subscriptions? -AG
Hey there, do you happen to have any 3rd party launchers installed? Try uninstalling these if so, and let us know if you're still unable to locate your Minecraft versions. ^FF
If you no longer have access to your Microsoft account, Minecraft Support is unable to move the game or assist in the Microsoft account recovery process. We'd suggest contacting Microsoft Support for recovery options, which you can do here: msft.it/601394tXS. ^FF
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Hello! We'd like to have a ticket made for your case. Please write to us at msft.it/601494mDn, so we can assist you further! -AG
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We recommend writing to our technical support team at msft.it/601094m8I, so we can assist you further! -AG
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To keep your information secure, please complete our request form to our Accounts team at msft.it/601194mB3, so we can safely assist you! -AG
Hello! We cannot assist players with recovering Microsoft accounts, nor can we transfer purchases between Microsoft accounts. Please contact Microsoft Support for assistance recovering the account: msft.it/601594lfT -AG
It's been quite a while! Are you still running into issues? If so, can you let us know what issue you're running into? ^BT
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The problems that you've been experiencing should be resolved now. Please try again and if you're still facing any issues, please send us a screenshot and any other details regarding the error(s) you see. ^BT
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The problems that you've been experiencing should be resolved now. Please try again and if you're still facing any issues, please send us a screenshot and any other details regarding the error(s) you see. ^BT
The problems that you've been experiencing should be resolved now. Please try again and if you're still facing any issues, please send us a screenshot and any other details regarding the error(s) you see. ^BT
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The problems that you've been experiencing should be resolved now. Please try again and if you're still facing any issues, please send us a screenshot and any other details regarding the error(s) you see. ^BT
The problems that you've been experiencing should be resolved now. Please try again and if you're still facing any issues, please send us a screenshot and any other details regarding the error(s) you see. ^BT
No worries! Our Marketplace team should be able to help if you reach out to them. To keep your information secure, please complete our request form at msft.it/60139N4lx so we can quickly and safely assist with your question! ^BT
Gotcha. If you could, can you try update the bug report and let them know that. I'd also suggest keeping an eye on that page for any further updates. ^BT
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Gotcha. If you could, can you reach out to our Tech team so they can look into this further for you? To keep your information secure, please complete our request form at msft.it/60119NLUJ so we can quickly and safely assist with your question! ^BT
Our Marketplace team should be able to help with that. To keep your information secure, please complete our request form at msft.it/60119NL1z so we can quickly and safely assist with your question! ^BT
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The root cause may be related to the game's save data; as it reaches a large size, it can take a while for the game to read it. If you have old Marketplace content you are not using or worlds that you no longer play on, you can remove these from your console storage. -JL
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Can you tell us what specific issue you're having with the game? And what troubleshooting steps have you tried so far? -JL
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Please visit our bug report site to see if the problem has already been reported: msft.it/60129NnIm. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report: msft.it/60139NnIW ^BT
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