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Redmond, WA
Joined January 2013
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That's strange! Do you get an error message at all? Also, are you trying to connect on PC or on another device? ^BT
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Please visit our bug report site to see if the problem has already been reported: msft.it/60109Fhln. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report: msft.it/60119FhlX ^BT
Let's have our Tech team take a look. To keep your information secure, please complete our request form at msft.it/60199Fh5X so we can quickly and safely assist with your question! ^BT
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That's strange. Can you reach out to our Tech team so they can take a look? To keep your information secure, please complete our request form at msft.it/60169Fhp0 so we can quickly and safely assist with your question! ^BT
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As of September 19, 2023, Minecraft Support is no longer able to assist with Mojang/Minecraft log in or other account-related issues as account migration has ended. Please see our Post-Migration Process FAQ for more info: msft.it/60139FhEV ^BT
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Gotcha. If you could, can you reach out to our Tech team so our specialists can take a closer look? To keep your information secure, please complete our request form at msft.it/60149FCIO so we can quickly and safely assist with your question! ^BT
Gotcha. You'd have to reach out to Xbox Support about that since we don't have access to their account management system. Please reach out to Microsoft Support at msft.it/60199FCtT on Twitter, or through their help site directly: msft.it/60109FCtp ^BT
Please visit our bug report site to see if the problem has already been reported: msft.it/60139FCmH. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report: msft.it/60149FCmy ^BT
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We can't manually add capes. If you run into this issue again during an event, make sure to reach out to our support site! ^BT
We'll need to have you submit a ticket to Support for this: msft.it/60189FT0m. Your friend will also need to send in their own ticket as well, as we can only assist the account owner within their own ticket for security and privacy reasons. ^FF
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Minecraft Support is unable to provide an estimate on when the issue will be resolved, but we'd recommend voting for that bug & adding a comment if you have any new info to provide. Feel free to review it every so often for any new workarounds or info that becomes available. ^FF
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Hi there, are you encountering any errors when trying to sign in, and is this for Bedrock or Java Edition? ^FF
Hi there! On Bedrock, Realm owners receive your Gamertag or send you an invite link to directly join. Java Realms will require your Java profile name (and you'll click an envelope icon in the Realms section). More here: msft.it/60159FMFz and here msft.it/60169FMFM -AG
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Hi there! We recommend voting for an existing bug report or submitting a new bug report here: msft.it/60129FKLe -AG
Hello! Have you tried using a wired connection for the PS4 or having connect to another network, by chance? -AG
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We recommend writing to our technical support team at msft.it/60129FJ9C, so we can assist you further! -AG
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Hi there. The migration period is over. We cannot comment on future updates, but you can check our post-migration FAQ: msft.it/60199FJ5L -AG
Hello! We cannot assist players with recovering Microsoft accounts. Please contact Microsoft Support for assistance recovering the account: msft.it/60119FJbU -AG
We recommend writing to us at msft.it/60159FJul, so we can assist you further! -AG