Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Hello! We cannot offer an estimate as to when a bug will be resolved. We ask for your continued patience and for any contributions that can help other players, including diagnostic information, workarounds, and troubleshooting steps. -AG
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We recommend writing to us at msft.it/60119FJKt, so we can assist you further! -AG
No worries, I'm glad things seem to be working now! If you encounter this or any other issues again, please feel free to reach out to us for help. Take care! -JL
That sounds frustrating! May I ask what troubleshooting steps you've tried? Are you still able to log in to your Microsoft account on any other games/sites? -JL
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Can you try another device and/or browser if you can? I'd also suggest clearing your cache and cookies. ^BT
As of September 19, 2023, Minecraft Support is no longer able to assist with Mojang/Minecraft log in or other account-related issues as account migration has ended. Please see our Post-Migration Process FAQ for more info: msft.it/601190yMF ^BT
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Gotcha. If you could, can you reach out to our Tech team so they can take a look? To keep your information secure, please complete our request form at msft.it/601290ETu so we can quickly and safely assist with your question! ^BT
Do you get an error message at all when it crashes? If so, grab a screenshot and I'd be able to take a look! ^BT
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I'd suggest reaching out to Microsoft Support about that if you need to make extra sure. For assistance with your Microsoft account, please reach out to Microsoft Support at msft.it/60179086l on Twitter, or through their help site directly: msft.it/60189086m ^BT
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Hmm. Double check that you're logging in using the right Microsoft credentials and you should be able to access everything. ^BT
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Glad to hear that you were able to install it! Are you running into any other issues? If so, let me know and I'd be happy to help! ^BT
What issues are you running into when trying to join? Also, what platform are you guys playing on? ^BT
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Please visit our bug report site to see if the problem has already been reported: msft.it/60109LCB2. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report: msft.it/60119LCBN ^BT
I'd recommend sending that suggestion to our Feedback page if you haven't done so already. msft.it/60149L7Ns ^BT
We'd be unable to really help since we don't have access to their account management system. I understand your frustration, but you'll have to keep working this out with Microsoft Support. ^BT
Thank you for noting this and reporting it. For reports of this nature, we will need you to please file a ticket: msft.it/60119LsFZ -JL
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If you've purchased already Minecraft through a digital storefront, you should not need to rebuy it to download it from that store again. Please submit a ticket with some more details on the matter at msft.it/60109Lsxq so that we can look into it. -JL
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What seems to be the problem? If you're having any account issues or other problems that would involve sensitive information, please submit a ticket at msft.it/60139Lsyb so that we can securely investigate. -JL
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