Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Thanks for making that ticket! An Realm Specialist agent will be with you as soon as they get to it. Thanks for your patience in the meantime. ^BT
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Have you recently had a game update since you last logged in, or has it been a while since your last login? ^BT
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That's a neat suggestion! If you would like to pass that along to the devs, we have an official feedback site if you'd like to use it! feedback.minecraft.net/hc/en… ^BT
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Let's have our Support team take a look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
Let's have our Realms team take a look. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
You can make a ticket with our Accounts team and they should be able to help! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
Let's have our Realms team take a look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
Thanks for providing that ticket number for me! Our queues are a bit backed up at the moment, but an Agent will reach out to you as soon as they get to it. Thanks for your patience in the meantime! ^BT
You'll need to reach out to our Accounts team so they can have a look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
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Thanks for providing that ticket number from us. The queues are a bit backed up at this time but you'll get a response as soon as an agent gets to it. Thanks for your patience in the meantime! ^BT
Gotcha. If you could, can you reach out to our Marketplace team? You should be able to by following this link: bit.ly/3FigiyX ^BT
We're unable to comment on any future products that are not publicly known at this time. Any news will be posted to minecraft.net as soon as it happens. ^LK
We're unable to comment on any future updates or features that are not publicly known at this time. All available info on game updates can be found in this FAQ: bit.ly/3w2fNUL. ^LK
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If you've played a lot on Xbox, it could just be paused downloading the data. How long have you left it to download, and have you tried any troubleshooting so far, like reinstalling Dungeons on PC? ^LK
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For a Minecraft Marketplace purchase, no. Marketplace content cannot be transferred from one account to another. For game licenses, it'd be up to the storefront that the purchase was made on (for example, Xbox purchases would go to support.xbox.com). ^LK
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