Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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In that case, let's get you up to our Accounts team. Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^AM
To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so our Realms team can quickly and safely assist with your question! ^AM
Our support team may be experiencing longer than usual wait times right now but if you received a ticket # in your confirmation email, I can check and make sure the ticket was received if you supply that number! ^AM
We encourage you to submit your feedback to our official feedback site: feedback.minecraft.net/hc/en… as that's the best place to make sure the devs see your ideas and suggestions! ^AM
To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so our Tech team can quickly and safely assist with your question! ^AM
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We're unable to comment on any future updates or features that are not publicly known at this time. All available info on game updates can be found in this FAQ: bit.ly/3w2fNUL ^AM
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We're unable to comment on any future updates or features that are not publicly known at this time. All available info on game updates can be found in this FAQ: bit.ly/3w2fNUL ^AM
Interesting! Typically, you'd get an automated bot response email with a ticket # and confirmation. If you didn't get one though, something may have gone awry; it happens on rare occasion. I suggest submitting a ticket again just in case! Thanks for being patient. :) ^AM
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We've been a bit busier than usual lately so if you haven't heard back yet, you will soon! If you'd like, I can check and make sure your ticket made it through the tubes without a hitch and got to us. Toss over the ticket # if you have one and I can check it out! ^AM
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Marketplace items are tied to the Microsoft account that was logged in at the time of purchase. If you require assistance with a refund or other issues with your Marketplace items, please complete our request form at aka.ms/Minecraft-Support so our Marketplace team can assist! ^AM
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We understand that the migration from Mojang to Microsoft accounts is a big change, but we promise it comes with the best intentions. Unfortunately, the migration to Microsoft is mandatory. You can read more information here: bit.ly/3czevKI ^AM
Thanks for providing that. It looks like someone got back to you, please continue working with the agent in your ticket and they'll assist you as fast as they can. Thanks for your patience! ^AM
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That means that the correct Microsoft account is under a different email address. Please try any emails you may have used and for further support with locating a Microsoft account/credentials, be sure to reach out to nitter.vloup.ch/xboxsupport or support.xbox.com ^AM
Is this a Mojang account or a Microsoft account? Depending on where your account is managed, we can assist or get you pointed in the right direction! ^AM
Please try refreshing your internet, and double check that your firewall allows Minecraft. If you are using wi-fi, we recommend switching to hardwire to ensure a stable connection. If this issue persists, be sure to let us know so we can look into more solutions! ^AM
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We're unable to comment on any future updates or features that are not publicly known at this time. All available info on game updates can be found in this FAQ: bit.ly/3w2fNUL ^AM
Hmm, since there isn't a lot to go off, send us a message over to our tech team and we'll offer some detailed troubleshooting. You can do that by completing our request form at aka.ms/Minecraft-Support and we'll get back to you as soon as possible! ^LK
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While an app might be useful, the current way to report a bug is through our site at bugs.mojang.com. If you'd like to submit feedback about this process, you can post it at feedback.minecraft.net/hc/en… and our teams can take a look! ^LK
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Just to confirm, it sounds like you're still having issues with purchasing a Realm on PlayStation even after the recent update? If so, please send us an email at aka.ms/Minecraft-Support and our Realms specialists will get back to you as soon as possible! ^LK
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Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^AM
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