Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^AM
If you reach out to our Accounts team, they have the tools to take a look! Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^AM
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To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so our Marketplace team can quickly and safely assist with your question! ^AM
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Make sure your online/safety settings are enabled for multiplayer (steps here: bit.ly/3zjgZ6W), even if you don't have a child account you can double check they are enabled! Make sure you have an active Xbox Live Gold subscription for online play. ^AM
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Can you give us some more information? Are you having trouble with Realms? If you let us know a bit more about your issue, we can try and assist! ^AM
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In that case, let's get you up to our tech team who can assist you with that! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^AM
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To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so our Realms team can quickly and safely assist with your question! ^AM
We unfortunately don't correspond via our DMs but if you let us know what account type you have (Mojang/Microsoft) and what issue you're having we can point you in the right direction! ^AM
We'll try and help! First, make sure you have online multiplayer permissions set to allow, you can find steps and all of the permissions you need here: bit.ly/3zjgZ6W. If you're still having trouble, make sure your PS Plus subscription is active to allow online play. ^AM
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Did you receive a ticket # when you submitted your ticket? If you provide us with that number, we can check your ticket and make sure it was received! ^AM
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We unfortunately don't correspond via DMs but please send us an email at aka.ms/Minecraft-Support and our accounts team can take a look. Remember to attach your Transaction ID and account name / Gamertag. ^AM
Can you tell us a little more about this issue? Which device/edition are you and your friend playing? Is there a specific update you are trying to update to, and is there any troubleshooting you've already tried? That way we can narrow down any specific issues. ^AM
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This would be a great addition to our feedback site! We encourage you to visit feedback.minecraft.net/hc/en… and submit your idea there about toggling mobs as that's the best place to put it for the devs to see! ^AM
Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^AM
To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so our Realms team can quickly and safely assist with your question! ^AM
If you no longer have your Transaction ID, our agents may be able to verify you using alternative means. Go ahead and file a ticket and they will reach out and let you know what information is needed. :) ^AM
Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^AM
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I'm not seeing any outages on our end, let's get you to our team who can take a look and provide you with some more detailed guidance. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can safely assist with your question! ^AM