Problems with Minecraft ? Visit us at help.minecraft.net

Redmond, WA
Joined January 2013
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Replying to @Minecraft7272
We're unable to comment on any future updates or features that are not publicly known at this time. All available info on game updates can be found in this FAQ: help.minecraft.net/hc/en-us/… ^TK
Replying to @ValyeriasCorner
Let's see what we can do! We need a bit more info though. Which device/edition are you playing, and are there any specific error messages you see or screens you get stuck on? Giving some context can help us narrow it down, so let us know so we can look into it! ^AM
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Well, that's one I haven't heard in a while! We have just the place for these types of suggestions, if you'd like to submit any ideas or feedback to feedback.minecraft.net/hc/en… that would be the best place for the devs to see! ^AM
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Replying to @missingmypie
Sure thing! Our accounts team can review the account and double check for you. Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^AM
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If you have a Microsoft account, you would receive emails from Microsoft instead of Mojang, yes, but always be alert and remember they will never ask for your password! If you have any concerns, be sure to reach out to nitter.vloup.ch/xboxsupport or support.xbox.com. ^AM
Replying to @Marc_FML
Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^AM
Replying to @pokerfaceman_
You're not asking to much at all! Gonna send you up to our tech team because 280 characters aren't gonna cut it. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
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Replying to @TheMilkMan2030
I'm gonna send you up to our tech team so that we can take a closer look into this situation! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question!
Replying to @___harshh
Let's get you up to our team who can take a look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^AM
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Replying to @Swoompyy
1.19.80.20 is a preview version and is unfortunately not available for PlayStation. You can check out more information at our page here: help.minecraft.net/hc/en-us/… ^AM
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Let's get you up to our Technical team to take a look. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^AM
Replying to @AzaelAlonso11
Are you having this issue as well? Our Technical Support team will be ready to assist! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^AM
Please have your friend complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with their question! ^AM
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Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^AM
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Hi! Thanks for your suggestions; we have just the place for those. Make sure to submit your ideas and suggestions to our feedback site here: feedback.minecraft.net/hc/en… as that's the best place to make sure the devs can see them! ^AM
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If you no longer have your Transaction ID, our helpers may have other ways to verify you. Go ahead and submit a ticket if you haven't already and they'll let you know if they need more information! ^AM
Replying to @Hear13Heartless
We're unable to comment on any future updates or features that are not publicly known at this time. All available info on game updates can be found in this FAQ: help.minecraft.net/hc/en-us/… ^AM
Replying to @AikoLuciLi
It could be that you're seeing your Xbox Gamertag instead of your Java username, as these can be different names, but one of our agents can take a closer look into this situation for you. To keep your info secure, please complete our request form at bit.ly/3uO21ER. ^FF
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Replying to @AikoLuciLi
If you need help recovering an account used on your iOS device, then you'll need to reach out to their support team for assistance: apple.com/support/itunes/app…. For help with a Microsoft account being used to sign in, please contact Microsoft support: support.xbox.com/contact-us. ^FF
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Replying to @KatyJMcL
Does this only seem to be happening on the Switch, or all devices unable to connect to the server? Can you let us know what troubleshooting you've tried so far to rule out any connection issues, if any? ^FF