Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Sure! Go to aka.ms/JavaBedrockEdition to go to the Microsoft Store listing for Minecraft: Java & Bedrock for PC. If you sign in to your Microsoft account that already owns Minecraft for Windows, you can redeem it. By the way, this bundle is only for Minecraft for Windows. ^LK
If you're logged in with the correct Microsoft account, the Java and Bedrock bundle should be redeemable from the store. For more information on how to redeem, check out our FAQ guide here: bit.ly/3v8DvhT ^LK
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Ahh, gotcha! To keep your information secure, please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^LK
Are you playing on a Ethernet connection by chance? Just want to rule out basic troubleshooting before I escalate you upward. ^TK
We do not answer DM's! You can let me know what issue you're having and I'll do my best to assist you. ^TK
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We're a bit backed up at this time but we will get to your ticket as soon as possible! Thanks for the patience. ^TK
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Let's get you up to our tech team and we'll take a closer look. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
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Let's have our Support team take a look. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
Hmm, that's odd. Let's have our Support team look into this for you. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
Let's have our Tech team take a look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
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Let's have our Tech team take a look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
Are you getting an error message when trying to connect? I'd be happy to look into this for you once we have more info! ^BT
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We can't help with an account that doesn't belong to you, sorry to say. We can only help with the owner of the account. ^BT
Let's have our Accounts team take a look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
Let's have our Tech team take a look. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
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Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^BT
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Account issues need to be handled by our Agents in tickets due to security reasons, so that is why you may need to be patient. ^BT
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I'd definitely suggest sending that to our Feedback page for our Devs! You can do so here: bit.ly/3uQyA4R ^BT