Problems with Minecraft ? Visit us at help.minecraft.net

Redmond, WA
Joined January 2013
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Replying to @Neon_Wool
We apologize for the inconvenience, Realms can take up to 24/48 hours to update! If you're not the owner of the Realm make sure to reach out to the owner to have them update the Realm. ^BT
Replying to @gameralien2002
Try clearing your cache and cookies and see if that helps. Also, I'd suggest using another browser and/or device to see if it helps. ^BT
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Replying to @im_cider
Gotcha. Can you reach out to our Tech team so they can take a look? To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
Replying to @catsfanj
If you're running into a bug when you try to submit a request on the Feedback site, Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. If you've found a new bug, see how to submit a report here! aka.ms/MCBugTrackerHelp ^LK
Replying to @destroysyndicat
Unfortunately if you aren't able to provide the necessary information for verification, we may not be able to help you recover your account. If you do find any updates for the info that was requested, feel free to write back on a new ticket. ^LK
Replying to @addieixmarie
Let's have our tech team take a look and work to assist you! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
Replying to @luckie11471
We should be able to help you with that if you send a ticket up! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
Replying to @inc_prudent
To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
Replying to @Fvckingxjj
To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
Replying to @OinkOffic
Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK
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Replying to @fattcslim78
I would suggest some basic troubleshooting! Restart router, check the firewall, and switch to a hardwire if you're not already. ^TK
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Replying to @MrsMcFatridge
Updates can take anywhere from 24/48 hours! If you're still not able to get on after that period of time please reach out to us and we'll do our best to assist you. ^TK
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Replying to @Pikamay27
Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^TK
Replying to @destroysyndicat
We have other ways to verify you! Make sure to get that ticket in and we'll do our best to assist you from there. ^TK
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Replying to @im_cider
Are you getting any specific errors and what troubleshooting steps have you tried so far? ^TK
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Replying to @VeryardJack
To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
Replying to @DiamondRTL
If you are looking for the Editions button on your copy of Minecraft for PlayStation, this is a feature working as intended as the legacy console editions are not available for new players. ^TK
Replying to @destroysyndicat
Our Accounts team should help if you make a ticket with them. Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^BT
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Replying to @Pikamay27
We apologize for the inconvenience, Realms can take up to 24/48 hours to update! If you're not the owner of the Realm make sure to reach out to the owner to have them update the Realm. ^BT
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Replying to @GVRVXIS
Let's have our Tech team take a look at that. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT