Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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That definitely doesn't seem right! Try closing and reopening the game and see if that error still pops up. Let us know if the error doesn't go away and what other troubleshooting steps you've tried so far (if any). ^FF
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The team is currently working on a fix that should help with the issue as soon as possible. Unfortunately, we're unable to provide an estimate on when the issue will be resolved. Thank you for your patience while we work on the solution! ^FF
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If your Xbox privacy settings are correct, then you might need to check and see if you have an active Xbox Live Gold subscription. Without an Xbox Live Gold subscription, you won't be able to access multiplayer content. ^FF
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Are you seeing any specific errors, or are the skins just not loading for you? Give us a little more details about the issue you're seeing and we'll be happy to check it out! ^FF
It looks to be working on my end. Can you try using a different browser or device, if possible? If you're getting any error(s), can you let us know what you're seeing? ^FF
The Cauldron error code means that Minecraft couldn't reach the authentication servers, or the connection has timed out, due to either a temporary service outage or issues with your game or internet connection. Can you let us know what troubleshooting you've tried so far? ^FF
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It sounds like you and your friend might be dealing with a known issue, sadly. To help our team investigate this issue, please complete our request form at bit.ly/3uO21ER. ^FF
Can you tell us what version of the game you're playing (Java or Bedrock)? If this is a Java account, do you have a migrated Mojang account, or did you already use a Microsoft account to sign in and play Minecraft? Let us know so we can point you to the right direction! ^FF
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Sadly, we're unable to recover data if it's corrupted, but you may be able to recover corrupted worlds on Xbox by utilizing their cloud storage options. Check out our FAQ for more info on managing your game data: bit.ly/3c9PK76. ^FF
We apologize for the inconvenience, as this is currently a known issue. Please complete our request form at bit.ly/3uO21ER so that one of our technical specialists can look further into this issue for you. ^FF
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We don't have an ETA on a response time at the moment, but we try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^FF
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To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^TK
Unfortunately, we're not able to assist from our end. You will need to continue working with them for your purchase. ^TK
We're not able to assist you with Social Support. If you're having issues accessing your Microsoft Account you will need to reach out to Microsoft Support for assistance. nitter.vloup.ch/xboxsupport or support.xbox.com ^TK
Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^TK
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To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
What troubleshooting steps have you already tried and do you have any worlds, packs, or marketplace content you're not using? If so, remove them to see if this assists. ^TK
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To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK