Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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You'll need that information if you're to change the email on the account. If we can't verify you as the owner we can not assist you with your account. ^TK
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To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
Thanks for the patience! We work with a lot of players so it can take some time to get back to your ticket. ^TK
Can you give me a bit more info? Are you getting an error saying the Realms not set up yet or are you just not able to access the Realm through a connection issues? ^TK
We're unable to comment on any future updates or features that are not publicly known at this time. All available info on game updates can be found in this FAQ: help.minecraft.net/hc/en-us/… ^TK
We're not able to assist from here but glad that you sent a ticket up! Our Support ticket should be with your ticket before long so we appreciate the patience. ^TK
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In this case, it sounds like you're wanting to play with your friends on a private server. If that is the case, you will need to contact the owner of the server to see if they can assist. ^TK
Is the black screen showing as a pop-up window, or is the entire screen just black? Does this only happen when trying to boot up the game, or does it happen elsewhere in Minecraft (joining a world, visiting the Marketplace, etc.)? Let us know and we'll do our best to assist! ^FF
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Thanks for updating us on this! Since you already submitted a ticket to our Support team, can you do us a favor and update your ticket with this info as well? This will help in making sure your ticket gets to the right place and we don't ask you to repeat any steps. ^FF
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Do you have a ticket number, by chance? It should be a 7-digit number, similar to this: 5678901. We'll be happy to check the status of your request once we have this info! ^FF
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Sadly we don't have the power to do this, and once a Microsoft account has been linked to a PSN account, neither of the accounts can be associated with a different account. Check out our FAQ for more details: bit.ly/3M5KiA3 ^FF
Have you been charged for a Realm already, or are you having issues with making a Realms payment? If you're getting any error(s), please let us know what they are but be sure to block out any of your personal info for your safety! ^FF
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Let's have our Tech team take a look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
We can't open or reply to DMs, but we'll be happy to help through replies! The demo issue typically happens when you're logged into the wrong account. Double check your credentials and peek at this FAQ: bit.ly/3cluzz3 ^BT