Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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If you don't have the card anymore that may be a problem :( We would need the card to look into this issue further so submitting a ticket may be a waste of time. ^TK
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Glad to hear it! If you run into issues again feel free to reach out to us and we'll do our best to assist you. ^TK
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Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^TK
If you are looking for the Editions button on your copy of Minecraft for PlayStation, this is a feature working as intended as the legacy console editions are not available for new players. Bug Report: bugs.mojang.com/browse/MCPE-… ^TK
Gotcha. In that case, you'll need to reach out to Microsoft Support in regards to this. You can reach out to them by the following ways: nitter.vloup.ch/xboxsupport or support.xbox.com ^BT
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Gotcha. If you could, can you reach out to our Support team so they can have a look? To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
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Glad to hear it! Let us know if you run into any other issues about that and we'd be happy to help. :) ^BT
Support can't make that call, sorry to say! You're free to suggest that to our Feedback site though, if you'd like! feedback.minecraft.net/hc/en…
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Gotcha, thanks for letting me know that a bug report has been made! Please update it if you have any to give; otherwise, I suggest keeping an eye on it for any updates from our Devs. Thanks for your patience in the meantime. ^BT
Don't quite understand what you mean! If you could, can you provide a screenshot of that error for me? ^BT
It's possible that you're logged into the right account. Please make sure you're using the right credentials and using the right log-in button! Also, check this FAQ to see if it helps: bit.ly/3cluzz3 ^BT
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You'll need to reach out to our Support team so they can have a look. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
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Our Accounts team can take a look if you make a ticket with them! Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^BT
Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^BT
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That's strange! Were you able to try the other browser and/or device? I'd also suggest clearing your cache and cookies. ^BT
Please send us an email at aka.ms/Minecraft-Support and our Accounts team will assist. Remember to attach your Transaction ID and account name / Gamertag. ^BT