Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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If you'd like, please feel free to submit this to our feedback site: feedback.minecraft.net/hc/en… where we encourage players to submit their thoughts and feedback so the devs can take a look! ^AM
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Not currently seeing any outages from here, but can you tell us which device and Edition you're having this issue with, as well as a bit more detail of your issue? (Is the game not loading at all, do you see any error messages, is it stuck on a specific screen, etc?) ^AM
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To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^AM
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Please try loading the website from a different device or browser, make sure to disable any VPNs and clear your browser cache and cookies. If this still doesn't work, we suggest trying at a later time. ^AM
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Have you tried restarting the launcher or fully logging back out and back in? If that doesn't solve it, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^AM
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Let's get you up to our Tech team who can take a further look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^AM
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Can you tell us a bit more about which device and edition you are running? Please make sure to also check out this FAQ: bit.ly/3W3TQPf but we can give you some more specific instructions once we have a bit more info! ^AM
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To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^AM
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These errors typically indicate there is an issue with the Launcher. Please make sure you are signed into the Minecraft Launcher, Microsoft Store, and Xbox Companion app with the same Microsoft account. If the problem persists, let us know! ^AM
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Don't worry I got you fam. We actually have a site just for that very purpose. Be sure to check out feedback.minecraft.net/hc/en… where you can submit suggestions and ideas, like the one you have for potion bottles. It's the best place for the devs to see! ^AM
Let's make sure you have permissions enabled to allow online access (steps here: bit.ly/3zjgZ6W) but this could also indicate a connection problem. Try power cycling your device AND router and make sure the PSN account is in fact connected to the Sony network. ^AM
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To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^AM
In that case, you'll need to contact Microsoft Support. They can be reached at nitter.vloup.ch/xboxsupport or support.xbox.com. Make sure to ask for assistance with your Microsoft account and not a Minecraft account, as that can cause confusion and redirect you back to us. ^AM
Welp, if you're logging in with an account and it doesn't have a game, that means the game is on another account. Unfortunately, Mojang support can't assist with Microsoft accounts. You'll need to reach out to Microsoft support for assistance with locating the credentials. ^AM
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Ruh roh, this is common but probably means you have multiple Microsoft accounts and the one you're logging into doesn't have Minecraft. Try any other emails you may have w/ a Microsoft account and be sure to reach out to nitter.vloup.ch/xboxsupport or support.xbox.com! ^AM
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Is it a Microsoft account or a Mojang account? Depending on which, the Account support team we direct you to may be different! ^AM
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You will need to reach out to Microsoft Support at nitter.vloup.ch/xboxsupport or support.xbox.com. Make sure to ask for help with your Microsoft account and not Minecraft account as sometimes this can cause confusion and get you sent back to us! ^AM
Please try repairing your launcher from Start Menu -> Minecraft launcher (right click) -> More -> App Settings -> 'Repair' and 'Reset' and be sure to check out this FAQ bit.ly/3HcEiDr but if you're still having this issue, let us know so we can continue assisting! ^AM
Can you tell us what kind of device and edition you're running? First step would be to check out this FAQ bit.ly/3JwqfeT and also make sure your firewall/antivirus is allowing Minecraft, but with more information, we can provide more specific solutions! ^AM
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