Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Oooh those sound nice! Send that over to our Feedback page for the Devs. feedback.minecraft.net/hc/en… ^BT
Let's have our Tech team take a look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
Interesting idea! How about you shoot that over to our Feedback page for our Devs? feedback.minecraft.net/hc/en… ^BT
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If you are chatting with our support team and don't have a ticket number yet, please keep working with our team members there. If you still need assistance, reach out again when a ticket number is sent to your email. ^IV
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A Realm may not update to the latest version at the same time as your game. If you're the owner of the Realm and it still hasn't updated, please complete our request form at aka.ms/Minecraft-Support so our Realms specialists can quickly and safely assist with your question! ^IV
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Gotcha. In that case, we'd recommend that each of your friends complete our request form at aka.ms/Minecraft-Support. Our technical teams will be able to review each case and help them join servers again. ^IV
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If you're having trouble reinstalling Minecraft, please complete our request form at aka.ms/Minecraft-Support so our Technical helpers can quickly and safely assist with your question! ^IV
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If you are chatting with our support team and don't have a ticket number yet, please keep working with our team members there. If you still need assistance, reach out again when a ticket number is sent to your email. ^IV
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Gotcha! In that case, please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your account name, Gamertag, and your Transaction ID if you have it. ^IV
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We're unable to comment on any future updates or features that are not publicly known at this time. All available info on game updates can be found in this FAQ: help.minecraft.net/hc/en-us/… ^IV
Hmm, we're not seeing anything widespread at the moment. Have your friends tried any troubleshooting so far? Also, is this when they try and join a server, a Realm, or something else? ^IV
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I see! NAT Type 2 should normally be able to connect with NAT Type 2, but we recommend one or both players have NAT Type 1 to rule out network based issues. For information on how to change your NAT type on PlayStation, please contact support.playstation.com/. ^IV
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Gotcha, in that case one thing we can recommend would be changing the world slot. Can you reach out to the Realm owner and ask them to try uploading a new world to a new slot? ^IV
Let's try ruling each out some possible causes! Can you try changing the world slot? If you upload your world to a different slot, it can help mitigate the problems. ^IV
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Sounds frustrating. We'd recommend manually updating your copy of Minecraft for Windows to see if it'll load the latest version, 1.19.63. You can manually update by following the steps in our article here: help.minecraft.net/hc/en-us/… ^IV
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