Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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This usually means you're logging in with the incorrect account or the wrong login option. Check out our FAQ for more possibilities: bit.ly/3cluzz3 Are you using a Mojang account or a Microsoft account? ^IV
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Ooh, I can see the square ribbons dancing in the sky already! You can submit that to our developers by visiting our Feedback page at feedback.minecraft.net/hc/en…. ^IV
If you have emailed our support team and don't have a ticket number yet, please keep working with our team members there. If you still need assistance, reach out again when a ticket number is sent to your email. ^IV
Sorry to hear you're having trouble changing to NAT type 1. Can you go over the specific troubleshooting steps you've tried so far? ^IV
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We don't have specific instructions for changing your NAT Type on PlayStation, but we recommend checking out our article on multiplayer here for more info: bit.ly/3xZZlVU. For assistance with your PlayStation console, you can also contact bit.ly/2Q6hKsK ^IV
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Sounds frustrating! Unfortunately, NAT Type 2 connections can still sometimes encounter issues connecting to other Type 2 devices. We recommend both of you try reducing your NAT Type to 1. For more information, see our article here: help.minecraft.net/hc/en-us/… ^IV
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Gotcha. Unfortunately, there is no way to recover a single-player world after it has been deleted. In the future, we recommend saving backups of your worlds just in case. You can find the steps to backup worlds here:
bit.ly/3jiNA8W ^IV
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You may need to reach out to Microsoft Support and have them recover that account for you. nitter.vloup.ch/xboxsupport or support.xbox.com ^BT
Gotcha! At this point, can you reach out to our support team so our Specialists can take a look? To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
Our Tech team can take a look if you make a ticket with them. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
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Can't give an estimated time, sorry to say, but I assure you that an agent will reach out to you as soon as they can. Thanks for your patience in the meantime! ^BT
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It's possible that the original world was created before a major update. Seeds change overtime, so you might not always get the same world using the same seed in different update versions. ^BT
Let's have our Tech team take a look. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
I'd suggest reaching out to our Tech team so they can take a look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
Minecraft should update automatically, but if you want to check if there's an update available, you can check the game's page in whichever store app you purchased it from. I'd also suggest giving this FAQ a check to see if it helps: help.minecraft.net/hc/en-us/… ^BT
Let's have our Tech team take a look. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
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