Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^AM
Make sure you have your multiplayer settings enabled (steps here: bit.ly/3zjgZ6W). Can you let us know what kind of device you're playing on and what troubleshooting steps you've already tried? ^AM
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Our Realms team can assist you with getting this set up or any billing issues you may have! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^AM
Let's get you up to our team for some detailed guidance. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^AM
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Mojang does not store any information regarding individual worlds or skins, meaning that those files only exist locally on your computer or device. Unfortunately, this means we are unable to recover lost Minecraft skins. Is there any error message that you see? ^AM
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In that case, let's get you up to our tech team for a deeper dive than we are able on Social. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^AM
Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^AM
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To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so our Marketplace team can quickly and safely assist with your question! ^AM
If you haven't already, we still suggest submitting a ticket. Even if you don't have your transaction ID, if we need to verify you, we have alternative means. Your agent will let you know what they need if you reach out! ^AM
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If you would like to submit this suggestion, we recommend posting it over on our official feedback site bit.ly/3uQyA4R where you are encouraged to submit your ideas and suggestions for the devs to see! ^AM
Please try fully logging out and back in, but avoid reinstalling so you don't lose any of that data! If this is a Realm, you may try restoring a previous backup of the Realm. ^AM
Sorry there seems to be some cross-thread confusion here! Apologies for the double response. Please try submitting from a different browser or device. Disable any VPNs and you may also want to try incognito mode. If you still see this error, please try again at a later time. ^AM
We're unable to comment on any future updates or features that are not publicly known at this time. All available info on game updates can be found in this FAQ: help.minecraft.net/hc/en-us/… ^AM
To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^AM
Authentication server errors may be caused by incompatible third-party software. Make sure to run antivirus/malware scan. If you have downloaded MCLeaks, make sure to uninstall it. If this continues after that though, let us know! ^AM
To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^AM
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Depending on the account type they have, Mojang Support may be able to assist. Is it by chance a Mojang account, or a Microsoft account? ^AM
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To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^AM
Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^AM