Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
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Realms will sometimes take a bit of time to update after a new version has been released. If your Realm hasn't updated yet, please be patient as we roll out the update to all Realms! ^AM
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Are your multiplayer settings enabled? Check that first (steps here: help.minecraft.net/hc/en-us/…) and make sure LAN is enabled in the world settings. If still having trouble though, let us know so we can look into it! ^AM
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Sometimes updates can take up to 24 hours to push through. If you're still experiencing this issue, we recommend reaching out to our Realms team by completing our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^AM
Please reach out to our Marketplace team! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^AM
To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^AM
Support should be able to verify you using alternative means if you don't have your Transaction ID. Keep working with them in your ticket though, we at Social Support don't have the ability to alter the outcome of your ticket and your agent will have the final say. ^AM
As of right now players are reporting that logout/login or restarting is the best way to resolve this issue. Frustrating indeed, but for right now that's the best workaround until this issue can be resolved. ^AM
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Oops! Sorry, apologies for misreading your tweet, I thought you said you hadn't. In that case, are you seeing a specific error message? Usually the wrong account is the case, but if you can provide us with an error, we can determine if it's a launcher/MS store issue or not. ^AM
To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^AM
Have you tried logging all the way out and back in, as well as restarting your device? Some users have reported that helps. Avoid uninstalling if you can help it so you don't lose data (and always keep backups!) but let us know if this continues to be an issue. ^AM
Try restarting, but if that doesn't help, uninstalling/reinstalling is a great step to rule out corrupted files. Make sure you back up your data first! You may also want to try opening a new world to see if it still crashes to determine whether it's the world save or not. ^AM
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These kinds of ideas are great additions to our feedback site!🌸 We encourage you to submit your suggestion for white cherry blossoms here feedback.minecraft.net/hc/en… so that the devs can see! ^AM
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To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^AM
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Let's def get you up to our specialists who can provide better guidance than we can in 280 characters! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^AM
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Some players are reporting that logging out fully and back in has resolved this issue for them, but if this is a Realm, you can also try loading a backup to see if those items reappear! ^AM
This may resolve itself if you log out fully and log back in. If this is a Realm, you may also want to try loading a backup to see if those items reappear! ^AM
You may want to try fully logging out and back in to see if that restores your player data. If you are on a Realm, try also restoring a backup of the realm and they may reappear! ^AM
Uh-oh. Can you tell us what that error is? Additionally, you may want to try from a different device or browser, in incognito/private mode, or after clearing your cache and cookies. ^AM
Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^AM
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