Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^AM
Hmmm, when exiting, make sure the chest icon (that indicates the game is saving) is not still hanging around. Also make sure your PlayStation account is connected to the internet. If this issue persists, let us know though so we can get you to the Tech team for a deeper dive. ^AM
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Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^AM
We may be experiencing longer than usual wait times, but if you've not heard back from us and it's been more than, say, 24 hours, you should have received an automated email with a ticket #. If you provide us with that #, we can look into it and make sure it was received! ^AM
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We're unable to comment on any future updates or features that are not publicly known at this time. All available info on game updates can be found in this FAQ: help.minecraft.net/hc/en-us/… ^AM
Make sure your friend has their game updated to the latest version. If this is only happening to you (and no one else in the Realm) you may also want to increase your render distance! ^AM
To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^AM
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Make sure you have permissions enabled to play multiplayer (more info on that here: bit.ly/3zjgZ6W) but to rule out connection issues, we recommend switching to a hardwire connection if you are on wifi. Can you let us know what troubleshooting you've already tried? ^AM
Make sure you have lots of save space available by deleting any unused packs or save data. Freezing on Switch may also be resolved by pressing home (don't close the game!), press power to go into sleep mode, wait 3-5 seconds, and re-open. This usually helps! ^AM
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To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^AM
Support can't fwd you directly BUT we do have just the place for feedback! We encourage you to submit any feedback and suggestions to our site here: feedback.minecraft.net/hc/en…, that's the best place to make sure the devs see it! ^AM
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To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^AM
Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^AM
We have an article here re: LAN and multiplayer, be sure to check it out: bit.ly/3y6TmPb but if you're still having trouble, let us know what specific issue you're facing so we can investigate! ^AM
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Did you back up your data before uninstalling? We have an article here to assist with finding file locations: bit.ly/3c9PK76 but unfortunately if your save data was deleted, we do not have a way to restore it. ^AM
Crashing may indicate a file is corrupted but could be other reasons. Make sure to back up your data and reinstall to ensure files are in ship shape. Updating drivers can help too. Let us know what, if any, troubleshooting you may have already tried ^AM
Sup? We can help if you tell us what's going on! Let us know and we'll be happy to take a look. ^AM
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Make sure all devices are updated to the latest version and the kiddos have permissions enabled for multiplayer (more info on that here: bit.ly/3zjgZ6W). Is there a specific error message you see or a specific screen you get stuck on? ^AM
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Minecraft Legends will be available from Steam, but you will also be able to buy it from our site or directly through the Microsoft Store if you'd prefer. You can find out more information here help.minecraft.net/hc/en-us/… and preorder is available here: minecraft.net/en-us/about-le… ^AM