Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Unfortunately, we're unable to assist with questions regarding servers. We recommend that you contact the server's administrators if you are having issues with a privately run or community server. ^AM
Because this is a device specific issue and not a Minecraft one, we suggest reaching out to Nintendo Support for further guidance. They also have an article here with some tips: bit.ly/3S57YHX. Typically a hard reboot should resolve this. ^AM
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We have a Realms team that can help and get that up and running! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
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To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
As stated, you both need to have your multiplayer settings set up correctly so that you're able to play together! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^TK
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Can you try deleting any worlds and packs that you have in the game that you're not using and try it again? ^TK
I would try deleting some content you're not using and then try to access it again! If that doesn't work reach back out to me and I'll escalate you up to the team. ^TK
Let's get you up to our team so that we can take a closer look and try to assist you with more than 280 characters :p aka.ms/Minecraft-Support ^TK
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No worries, our Realms team can assist in this matter! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
Since it is a Microsoft Account you're going to need to reach out to the Xbox/Microsoft Team for assistance. nitter.vloup.ch/xboxsupport or support.xbox.com ^TK
If you bought it on Xbox and want to give that a try you can! You can also reach out to our Marketplace Team we can look into assisting you. aka.ms/Minecraft-Support ^TK
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Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^AM
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So unfortunately, we at Mojang support cannot assist with locating an email address on a Microsoft account, but you can reach out to their support directly at nitter.vloup.ch/xboxsupport or support.xbox.com for assistance with locating an account ^AM
If you think you are eligible for the Vanilla cape but you have not received it, please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^AM
Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^AM
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Do you see a bunch of white and yellow boxes on the main screen? This is likely a graphics card compatibility issue. If you have recently updated your graphics card drivers (especially Nvidia) you may want to try rolling back to an earlier version to see if that helps. ^AM
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You may need to sign all the way out and back in to see if that makes your missing items show up, but let us know if they still don't appear so we can get you escalated up to our team who can take a look! ^AM
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You can reach out to our Accounts team who can try and assist! Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^AM