Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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This would be a great addition to our feedback site: feedback.minecraft.net/hc/en… where we always encourage players to submit their ideas so the devs can take a look! ^AM
Even if on LAN you will need to make sure online multiplayer settings are enabled. Check those out here: bit.ly/3zjgZ6W but you may need to make sure network profiles are configured correctly as well. We have a guide on that here: bit.ly/40ZgRGX. ^AM
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We unfortunately cannot assist via DMs, but the team you contact for account support depends on the account type you had. Was this a Mojang account or do you have a Microsoft account? ^AM
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Unfortunately, we don't have a way to restore corrupted worlds. :( We do have a FAQ that touches on save data and fixing corrupted world saves but use at your own risk, as it is not guaranteed to work: bit.ly/3HvWt7x ^AM
Yeah! We have a team that can help with that, but it depends on what account type you have. Is this for a Mojang account or a Microsoft account? ^AM
Hmm, under "my account" dropdown is there an option for "My Games"? There should be a heading titled "Cobalt on Steam" on the My Games page where you can just grab that code. Let us know if it's not there though, I'm thinking we may need to get you escalated to email support. ^AM
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That sounds very frustrating! This may not be Minecraft, but more a system issue. Check your USB drivers aren't set to power save mode and up to date. Does reinstalling Minecraft fix the issue? (Back up data first!) Try those but let us know if this issue persists. ^AM
Ope, that's unfortunate! You may just need a different portal or get yourself a fire resistance potion or some fire protection enchantments, friend! If you find load times are super slow, though, may need to get a stable connection by switching to hardwire if you're on wifi. ^AM
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Which device are you playing on and is there an error you see when trying to sign in? We'll need just a bit more info to assist. You'll need to be able to log in to change your skin so let's get to that first. Tell us a bit more about your log in issue so we can take a look! ^AM
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Can you give us a bit more info so we can narrow down our troubleshooting? Let us know what device you're playing on and if you've used Realms Plus on the account before. A screenshot of the error you see may be helpful as well, ty in advance! ^AM
Let's get you over to our Realms team who can handle any billing concerns you may have! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^AM
Frustrating, but don't stress; that happens sometimes. Our team can help you with this if you reach out to us via email! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^AM
Let's get you up to our Tech Support team who can provide detailed guidance and steps necessary to troubleshoot this issue. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^AM
Payment issues could be happening for a ton of different reasons. We suggest trying a different card or payment method, you may want to also switch browsers and disable any VPNs if you have them. Worst case scenario, try again later and if this issue persists let us know! ^AM
We have just a place for feedback like this! We welcome you to submit your thoughts to our site here: feedback.minecraft.net/hc/en… so that the devs can take a look! ^AM
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We're unable to comment on any features that are not publicly known at this time, but be sure to keep an eye out for the update and we always welcome your ideas over at our feedback site which you can check out here: feedback.minecraft.net/hc/en… ^AM
Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^BT
Sorry, but we're unable to comment on any future updates or features that are not publicly known at this time. All available info on game updates can be found in this FAQ: help.minecraft.net/hc/en-us/… ^BT
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Gotcha. If you could, can you reach out to our tech team to take a look? To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT