Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Gotcha! Can you reach out to our Marketplace team so they can have a look? To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
We'd be happy to help once we have more info! If you could, can you let me know what platform you're playing on when you try to access the servers? ^BT
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No worries! If you could, can you go back to that ticket and let the agent know that you're unable to reset your password? If it's already closed, please make a new one and they should be able to get it all figured out. ^BT
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Gotcha, thank you! If you could, can you let me know what happens when you both try to do cross play? ^BT
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LAN is available for Java, yes! Here's an FAQ with some info on that: help.minecraft.net/hc/en-us/… ^BT
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Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^BT
No worries! We have other ways of verification, but the transaction ID just helps it go faster. Please create the ticket still and our Support team will be able to help. ^BT
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We're unable to comment on any future updates or features that are not publicly known at this time. All available info on game updates can be found in this FAQ: help.minecraft.net/hc/en-us/… ^BT
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We should still be able to help since you're running into issues with loading. Please make a ticket with our Tech team and they should be able to help. ^BT
Let's have our Accounts team take a look for you! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
What platform are you playing on when you get this issue? Also, does it do the same thing when you turn your mods off? ^BT
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Gotcha! If you could, can you reach out to our Tech team so they can have a look? To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
If you could, can you try another browser and/or to see if that helps? I'd also suggest clearing your cache and your cookies. ^BT
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Thanks for the correction and my mistake! Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^BT
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Thanks for providing that ticket number for me! It does appear that you're logged into the wrong account. If you need help with that, you'll need to reach out to Microsoft since we don't have access to their account management system. ^BT
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Let's have our Tech team take a look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
1
Let's have our Tech team take a look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
1