Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK
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You'll need to reach out to Xbox Support for assistance. nitter.vloup.ch/xboxsupport or support.xbox.com ^TK
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If you're still encountering this error, we may also be able to provide additional troubleshooting. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^IV
Oh no! That doesn't sound right. Can I ask what platform and edition you're playing on, and if you've tried any troubleshooting so far? ^IV
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Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^IV
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Just to confirm, it sounds like you're unable to access any of the Marketplace packs included with your Realms Plus subscription is that correct? If so, what platform are you playing on? ^IV
Gotcha, is this for a Realm or a normal world? Additionally, which platforms are you and your friend using? ^IV
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Our teams are experiencing a bit of a backlog. We appreciate your patience as we work towards your ticket. If you still need assistance, reach out again when a ticket number is sent to your email. ^IV
Gotcha! Please reach out to our Realms team so they can have a look. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^IV
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Hmm, let's send a message over to our tech team to have a look and provide some further troubleshooting. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^IV
Might be a silly question, but is your portal inside a Nether fortress? Wither skeletons can spawn anywhere in a Nether fortress if it's dark, even if it's next to your portal. ^IV
Hmm, just to confirm, are you trying to upload a world to a Realm? Additionally, what platform are you playing on? ^IV
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it falled over :(
(genuinely though, this is a rare and weird variant of the ruined portal, nice find!) ^IV
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Huh, I can see how that could be confusing. If you'd like to offer an alternative as a translator or proof-reader on the translation project, please visit: crowdin.com/project/minecraf… ^IV
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That'd be a question for the Google Play support team, since they would manage your Google Play account, purchases, and game licenses. You can contact them here: support.google.com/googlepla… ^IV
It's always unfortunate when a world is corrupted. Currently, fixing corrupt save data is not a service we are able to offer. In the future, we recommend saving back ups of your worlds just in case. You can check out those steps here: bit.ly/3jiNA8W ^IV
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Minecraft is not available from the app store on Mac devices, but Minecraft: Java Edition is available on MacOS. You can see each edition's supported devices in these articles. ^IV
Java: help.minecraft.net/hc/en-us/…
Bedrock: help.minecraft.net/hc/en-us/…
Are you getting any specific errors and have you tried any basic troubleshooting to fix the issue? ^TK
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Hmm, this usually means that there's an issue with the game files that's preventing new worlds from being created. Reinstalling the game should fix it. Be sure to back up your existing worlds first, otherwise they'll be erased. See our guide here:
bit.ly/3jiNA8W ^IV
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