Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Minecraft Support can't comment on any cases regarding account suspensions or bans. If you've been suspended from your account, please submit a ticket via the "Case Review" form at the bottom of our help site: bit.ly/3aFglZl. ^FF
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Let's make sure the devs can see your suggestion about this by submitting it to our feedback site: bit.ly/3uQyA4R! ^FF
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Please complete our request form at bit.ly/3uO21ER so that one of our account specialists can look further into this issue for you. ^FF
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We'll need you to reach out to Support in this case to take a closer look. Please complete our request form at bit.ly/3uO21ER so that one of our account specialists can look further into this issue for you. ^FF
Can you please let us know what exact issue you're facing with Dungeons and what troubleshooting steps you've tried so far (if any)? ^FF
This means that Minecraft couldn't reach the authentication servers, or the connection has timed out, due to a temp service outage or issues with your game/internet connection. To troubleshoot this, check out bit.ly/3RNObg5 and let us know if this fixes the issue! ^FF
Please complete our request form at bit.ly/3uO21ER so that one of our technical specialists can look further into this issue for you. ^FF
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Sorry about any delay you're encountering! We're experiencing a higher than normal volume of requests right now, and we definitely appreciate your patience. If you can provide us with your ticket number, we can check in on the status of your request for you. ^FF
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Let's have you send a message over to Support to have a look and provide some further troubleshooting. Please complete our request form at bit.ly/3uO21ER so that one of our technical specialists can look further into this issue for you. ^FF
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Once a Microsoft account has been linked to a PSN account, neither of the accounts can be associated with a different account. Unlinking accounts will cause your purchases to be returned to the original Microsoft account and will no longer be available on the PSN account. ^FF
What type of console is Minecraft being played on? Depending on which console you're using, you'll also need to make sure that you have Xbox Live Gold, PlayStation Plus, or a Nintendo Switch Online subscription. ^FF
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To keep your information secure, please complete our request form at bit.ly/3uO21ER so we can safely assist with your question! ^FF
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Not seeing any issues currently! Can you tell me what you're seeing and what troubleshooting steps have you tried to resolve it? ^TK
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Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK
To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
This is usually a sign that you're logging in with the wrong credentials! You can read more about it here within this faq: help.minecraft.net/hc/en-us/… ^TK
Before you delete the App make sure you back up any Worlds you want to keep. Deleting the app will delete all worlds unless they have been saved elsewhere. You can check out those steps here:
bit.ly/3jiNA8W ^TK
Not seeing any widespread issues taking place at this time. What troubleshooting steps have you tried so far and can you tell me if you're playing on WiFi or Hardwire? ^TK
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To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK