Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK
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If you haven't received the Vanilla Cape, please be sure to reach out to Support who can take a look for you. Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^AM
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Let's have you reach out to Support to make sure you are logging in to the correct account. Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^AM
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If you reach out to our Accounts team, they can look into it for you. Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^AM
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If only the Demo Mode is available, this means the incorrect account is being logged into. Check out this article for more details: bit.ly/3cluzz3. For assistance with locating an account, please reach out to nitter.vloup.ch/xboxsupport or support.xbox.com ^AM
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Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^AM
Let's get you over to our Tech team to take a look and provide some guidance. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^AM
You do not need to have a Microsoft email (outlook, hotmail, etc) to log into a Microsoft account. The Microsoft Store App on your desktop and the launcher need to be logged into the same Microsoft account to authenticate your purchase. ^AM
Are you seeing this error message on your PlayStation? If you purchased the game on PlayStation you shouldn't be seeing Demo Mode. Can you show us a screenshot of the message you see? Be sure to block out any personal information. ^AM
You will need to opt-out of Beta from the Minecraft App page in the Google Play store. You can find more info and steps here: bit.ly/3FOsPt7 ^AM
Unfortunately we don't have the ability to repair corrupted worlds. You may be able to transfer a backup if you have one stored. Please make sure to check out this FAQ for more info: bit.ly/3ITFRH3 ^AM
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Is there a specific error message that you see when you try to join your friend's server? And which devices are you playing on? Let us know with a bit more detail so we can narrow down what's going on! ^AM
Your previous username will not be available after your original account has been deleted, no. However please keep in mind that deleting your Microsoft account will also remove access to all licenses and services, not only Minecraft. ^AM
Please try reinstalling your launcher, making sure your Java software is up to date as well. Be sure to check this FAQ for steps on how to repair your launcher: bit.ly/3HcEiDr but let us know if you are still running into this issue after reinstalling ^AM
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You might also try reinstalling Minecraft on your device, but you'll want to backup your worlds first: bit.ly/3c9PK76. If you're still unable to connect, we'll need you to reach out to Support directly for further troubleshooting: bit.ly/3uO21ER ^FF
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You can post your idea here: bit.ly/40uyQ7N, but we'd first suggest checking out our articles the posting guidelines: bit.ly/3Dh6yEL, as well as doing a search on your topic(s) in case someone else has already suggested this idea to us. ^FF
Is this a recent change to the main menu that you're seeing? What troubleshooting steps have you tried so far to address the missing server list? You might start by reinstalling the game but make sure to back up your worlds first: bit.ly/3c9PK76. ^FF
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Oh no! Let's get you on up to our Realms team to take a closer look. To keep your information secure, please complete our request form at bit.ly/3uO21ER so we can safely assist. ^FF
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