Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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If you have any questions about how closing an account affects your licenses and services that use the account to log in, please see Microsoft's page here: bit.ly/3l5FfWY. ^FF
You may need to try reinstalling the game and ensuring that Java is updated on your PC. Before reinstalling, make sure your worlds are backed up! More info on this can be found here: bit.ly/3HvWt7x. Let us know if you're still running into any errors. ^FF
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Are you able to sign in on another device at all? I'd also double-check that Minecraft is up-to-date on your console, and try using a hardwire connection if you're using WiFi. Let's us know if this helps! ^FF
In that case, let's get you on up to our Support team so that a technical specialist can troubleshoot this further with you. Please complete our request form at bit.ly/3uO21ER and an agent will reply to you as soon as possible! ^FF
In this case, we'll need your friend to reach out to Support directly so one of our account specialists can take a closer look. Please have your friend submit a ticket to us at bit.ly/3uO21ER in order to keep their info safe and secure. ^FF
We appreciate hearing your feedback on these kinds of changes, but to make the most of your feedback, make sure to share your thoughts about this at bit.ly/3uQyA4R. This way, the devs will be able to see your feedback on these changes. ^FF
This sounds like an idea to bring up to the game devs! Be sure to share your suggestions and feedback for Minecraft at bit.ly/3uQyA4R so they can see it. ^FF
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What's the error message that you're running into on your PS4, exactly? From there we can better guide you in the right direction to getting this resolved! ^FF
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For assistance with recovering your Microsoft account, please reach out to Microsoft Support at bit.ly/3PsyrMR on Twitter, or through their help site directly: bit.ly/3ICFoJ7. ^FF
This usually means you're not signing into an account that has a Minecraft profile on it. If you're still running into this issue, then please complete our request form at bit.ly/3uO21ER so that one of our account specialists can look further into this issue for you. ^FF
Apologies for any delay you're encountering. We're experiencing a higher than normal volume of requests right now, and we definitely appreciate your patience. If you can provide us with your ticket number, we can check in on the status of your request for you! ^FF
Please complete our request form at bit.ly/3uO21ER so that one of our technical specialists can look further into this issue for you. ^FF
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Could you update the ticket over e-mail stating that you're still running into those errors? Please do that and it'll be bumped up and investigated by our Tech team. ^FF
If the Marketplace button isn't working, you'll need to try reinstalling Minecraft on your device. Before doing so, be sure to backup your worlds first! Info on this can be found here: bit.ly/3c9PK76. Let us know if you're still unable to access the Marketplace. ^FF
We can get you pointed in the right direction! Is this referring to a Mojang account or a Microsoft account? Once we know, we can get you to the right team. ^AM
We recommend basic connection troubleshooting first; like switching to hardwire for a stable connection. Ensure there is no firewall preventing Minecraft from connecting, and make sure to restart your console AND router. Let us know if this continues to be an issue, though! ^AM
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To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so our Tech team can quickly and safely assist with your question! ^AM
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Unfortunately, we at the Twitter team cannot change the outcome of your ticket. That said, Mojang Support does not manage Microsoft Accounts used on Bedrock. Microsoft accounts are managed by Microsoft. They can be reached at support.xbox.com ^AM
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We do not respond to DMs but a safer and more secure option would be to contact Support directly. Is this an old, redeemed code for a Mojang account, or do you have a Microsoft account? Once we know, we can get you pointed to the right team securely for your issue! ^AM
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Let's actually get you up to our Tech team directly so they can provide some more detailed guidance. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^AM
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