Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Are you getting any errors when trying to join your friend and are you both playing the same version of the game? ^TK
Are you still having issues at this time? If so, what troubleshooting steps have you tried so far? ^TK
We're unable to comment on any future updates or features that are not publicly known at this time. All available info on game updates can be found in this FAQ: help.minecraft.net/hc/en-us/… ^TK
Are you playing on a WiFi or hardwire connection? Also, what troubleshooting steps have you tried at this time? ^TK
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To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
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If you put the Worlds on a Realm you'll be able to access it from any platform as long as you're logged into the same Microsoft Account. ^TK
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No worries, we have a Realms team to help set that up! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^TK
Need a bit more informations so that I can look into this matter! Screenshots can be very useful as long as there is no personal information attached. ^TK
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Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^TK
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Are you getting any errors when he is trying to join? You may just be running into a connection issue at this time. ^TK
Are you both playing on the Windows Edition of the game or are one of you playing on the Java Edition as well? ^TK
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We could have our friends on our tech team take a look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
Realm owners moderate their own community and can set their own rules as long as they comply with our Terms and Conditions and EULA. If you encounter unfavorable behavior while playing online and would like to voice a complaint, you can reach out to the owner of that Realm. ^TK
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In that case, you will need to reach out to Xbox/Microsoft Support for assistance with your account. nitter.vloup.ch/xboxsupport or support.xbox.com ^TK
No worries! We have a Realms team in place to assist in creating your Realm. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
If you're still having the issue I would switch over to a hardwire connection if you're not, reset your router, and uninstall/reinstall while checking your firewall/antivirus. ^TK
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If you're not able to access your account the best option here would be to reach out to Xbox/Microsoft Support for assistance: nitter.vloup.ch/xboxsupport or support.xbox.com ^TK
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You're more than welcome to provide feedback for devs to see: feedback.minecraft.net/hc/en… ^TK
For reports of this nature, we will need you to please file a ticket: help.minecraft.net/hc/en-us/… ^TK
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