Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Let's have our Accounts team take a look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
If it's a Microsoft account, you'll need to continue working it out with Microsoft Support since we don't have access to their account management system. nitter.vloup.ch/xboxsupport or support.xbox.com ^BT
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They may be having connection issues due to playing on WiFi or other reasons. I would recommend they reach out to us in a ticket to review. aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
If you're concerned about your Realm's hosting location, you can write in to us at aka.ms/Minecraft-Support so a Realms specialist can quickly and safely assist with your question! ^IV
There can be a firewall in your router, or there may be other network options you can enable or disable that would also impact your connection. This article lists our comprehensive troubleshooting for consoles: bit.ly/3JwqfeT ^IV
Got it, it sounds like a lot of different things are happening at once. For the issue with downloading new packs but not having enough space, we're tracking this issue at bugs.mojang.com/browse/MCPE-…. ^IV
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Gotcha! In that case, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question. Feel free to include any screenshots of the error when you write in to us. ^IV
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We're unable to comment on any future updates or features that are not publicly known at this time. All available info on game updates can be found in this FAQ: help.minecraft.net/hc/en-us/… ^IV
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Feel free to submit that to our feedback site at feedback.minecraft.net/hc/en… so that the devs can take a look! ^IV
We'd be unable to change your username for you, sorry to say. You'll have to wait those 30 days before you're able to change your username again. ^BT
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Let's have our Tech team take a look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
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Did you get a ticket number with us when you made a ticket? If so, I can take a look if you grab it for me. ^BT
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Sorry to hear that you're running into this issue! What platform are you playing on when you get this error? ^BT
Hiya! We don't read or communicate via DMs but if you let us know what's going on right here, we'll be happy to take a look! ^BT
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We can't answer or open DMs, sorry to say! In regards to this issue though, reach out to our Accounts team. Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^BT
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Thanks for providing that ticket for me. At this time, I'd highly suggest continuing to work with our agent to reach a resolution. Thanks for your patience in the meantime. ^BT
Please create a ticket with our Accounts team so they can have a look! Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^BT
We're unable to comment on any future updates or features that are not publicly known at this time. All available info on game updates can be found in this FAQ: help.minecraft.net/hc/en-us/… ^BT
Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^BT
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Gotcha. If you could, can you reach out to our Tech team so they can take a look? To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT