Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
- Tweets 241,574
- Following 100
- Followers 478,598
- Likes 43
Let's have our Tech team take a look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
It looks like you're running a modded version of Java Edition. Since they change a lot about the game, we can't offer help for modded versions of Minecraft. For questions about specific mods or mod related errors, contact the mod's developer. ^IV
1
Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^IV
For information about the Vanilla Cape, please read our FAQ here: bit.ly/3TtwrH4. Please note that this promotion is only available for players with both Minecraft: Java Edition and Minecraft for Windows. It does not extend to Minecraft on other platforms. ^IV
1
4
It looks like that's normal, actually. You can't put ladders on the backs of stair blocks. You can try with cobblestone stairs, stone stairs, wooden stairs, and they all won't work. ^IV
3
1
26
Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^IV
Legends? That's dropping in April. Is there something we should know about? 👀
If you mean Minecraft Dungeons, Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. ^IV
If you bought it directly from minecraft.net, then the game should already be added to your account. You can download the Minecraft Launcher from minecraft.net/download and log in using the same Microsoft account you bought the game on, and it should let you play! ^IV
1
Hmm, it could be due to stuff like your antivirus/firewall slowing your connection down. Can you try disabling it / allowing Minecraft through to test if that improves your latency? ^IV
2
Is this just the Minecraft Marketplace you're having trouble with? Can I ask what platform you're playing on, and what sort of things are screwing up? ^IV
1
If you are chatting with our support team and don't have a ticket number yet, please keep working with our team members there. If you still need assistance, reach out again when a ticket number is sent to your email. ^IV
If you have purchased Minecraft on one platform and would like to play on another, you will need to purchase it separately. ^IV
It looks like there was an issue with the latest update not installing properly, blocking the Marketplace from being accessed. Reinstalling should fix it, but be sure to back up your worlds before you do! bit.ly/3ITFRH3 ^IV
2
Since this involves the security and access to your Microsoft account, we recommend reaching out to support.xbox.com. ^IV
1
1
4
To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so our Realms specialists can quickly and safely assist with your question! ^IV
1
1
I'm always down for more customizable options in games (though sometimes I end up breaking stuff). Feel free to submit that to our suggestion/feedback site at feedback.minecraft.net/hc/en… so that the devs can take a look! ^IV
Unfortunately, we cannot unlink game purchases from Microsoft accounts. If your copy of Minecraft is on a Microsoft account that you can no longer access, we will not be able to assist in transferring the game to a different account. ^IV
3
2
8
If you can't enter your world and you can't download a copy, the files may be corrupt. Currently, fixing corrupt save data is not a service we are able to offer. We recommend keeping regular backups of your worlds. Steps to backup can be found here: bit.ly/3jiNA8W ^IV
1