Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Not sure what issues you're having without a bit more details, but be sure to check out this FAQ for your save data location and some methods for managing your storage: bit.ly/3ITFRH3. After checking that out, can you tell us more about what issues you're having? ^AM
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Thank you! In that case, let's get you up to our Team who can provide assistance. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^AM
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Did you receive a ticket # in an automated email? If you can provide us with that ticket number, we can check and make sure your ticket was received! ^AM
Can you describe or provide a screenshot of the error message you're seeing? This could be a couple of different issues. Check out this FAQ for scenarios: bit.ly/3INUxJA and let us know and we'll be happy to get you pointed in the right direction. ^AM
This usually indicates your graphics card is incompatible. Make sure you're updated to the latest version of Minecraft and GPU drivers are up to date. If this is happening after a graphics card update, try rolling back to an earlier version to see if that helps! ^AM
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Make sure your brother has permissions enabled for multiplayer. You can check that out here: bit.ly/3wBQc5a What devices and edition are you both playing on and are you updated to the latest version? Let us know and also what troubleshooting you've already tried. ^AM
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We're unable to comment on any future updates or features that are not publicly known at this time. All available info on game updates can be found in this FAQ: bit.ly/3w2fNUL ^AM
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Try fully logging out and back in, as well as restarting your device. Let us know what device and Edition you're playing and if this issue persists. ^AM
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For assistance with the Microsoft account you are logging into, please reach out to Microsoft support at nitter.vloup.ch/xboxsupport or support.xbox.com ^AM
Have you loaded into the original world and do you have any backups? Try loading a backup to see if the older save data appears. If you're still having trouble, let us know what device and Edition you're playing on and we can continue assisting! ^AM
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Is there a specific error message that you see, and can you provide a bit more detail about what happens when you try to connect? Let us know so we can continue looking into this! ^AM
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Our Realms team can look into this. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^AM
Once a Microsoft account has been linked to a PSN account, neither of the accounts can be associated with a different account. Unlinking accounts will cause your purchases to be returned to the original Microsoft account and will no longer be available on the PSN account. ^AM
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Make sure to try logging fully out and back in to refresh the connection and restarting your device. Also, check you have enough storage space available on your device! If this continues to be an issue, let us know so we can keep looking into this. ^AM
This typically indicates a connection issue. Make sure to connect to hardwire if using Wi-Fi and power cycling both the router and PS5. Let us know if this continues after trying those steps and what troubleshooting you've already tried. ^AM
Let's get you up to our Team for more information who can investigate this. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^AM
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We suggest running the launcher in administrator mode or repairing by right-clicking the app from the start menu > more > app settings > repair and reset. Be sure to also check out this FAQ bit.ly/3HcEiDr to see if you find your issue. ^AM
If you've ran into a bug, then visit our bug report site to see if it's already been reported: bit.ly/3AOzbYS. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, here's how to submit a report! bit.ly/3o1d4GN ^FF
Sounds like a hoppin' good idea to me, but be sure to share your suggestion at bit.ly/3uQyA4R so our game devs can take a look at your feedback! 🐸 ^FF
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We apologize for the inconvenience, as this is currently a known issue. To keep your information secure, please complete our request form at bit.ly/3uO21ER so we can safely assist with your question! ^FF
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