Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Sorry for your frustration thus far, but you'll need to continue working with Support as they'll be able to better troubleshoot your issue and get everything squared away. ^BT
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We can't open or answer DMs at the moment, but we'd be happy to help in replies! What seems to be the problem? ^BT
Our Realms team should be able to help if you make a ticket with it! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
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That's interesting! How about you send that suggestion over to our Feedback page for our devs? feedback.minecraft.net/hc/en… ^BT
Can you send a screenshot of them locked for me? Once I have that, I'd be able to proceed from there. ^BT
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I'd be happy to help once we have more info. If you could, can you let me know what platform you're playing on and how long you've been experiencing this? ^BT
Let's have our Accounts team take a look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
I can't give an estimated time due to the backlog, but I can assure you that an agent will reach out to you as soon as they get to your ticket. Thanks for your patience with us in the meantime! ^BT
Gotcha. If you could, can you reach out Tech team at this time? To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
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Please reach out to our Tech team and they'll take a look. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
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Not seeing any widespread issues. Are you still experiencing issues with the authentication servers? If you are, let us know! ^BT
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There is a known issue being looked into at the moment! You already took the right step by making a ticket with our support team and that should help a lot with our investigation. Thanks again for your patience with us. ^BT
What issue are you running into with your cape? Once we have more info, we'd be happy to help. ^BT
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Please complete our request form at bit.ly/3uO21ER so that one of our Marketplace specialists can look further into this issue for you. ^BT
Demo issue typically happens when you're logging into an account that doesn't have a game license. Please double check your credentials and try checking this FAQ to see if it helps: help.minecraft.net/hc/en-us/… ^BT
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Whoa, that's a lot of tickets! We have a bit of a backlog at the moment, but please be patient as our Agents will be with you as soon as they get to yours. ^BT
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